Alicia Stewart
Halethorpe,MD
Summary
Accomplished Surgical Coordinator with a proven track record, enhancing patient satisfaction and streamlining surgical procedures. Expert in healthcare systems and patient confidentiality, demonstrating exceptional organizational skills and cultural sensitivity. Achieved significant improvements in scheduling efficiency and patient care coordination. Professional with strong background in surgical coordination, known for delivering excellent patient care and managing complex schedules. Highly skilled in administrative tasks, patient communication, and maintaining surgical supplies. Valued team collaborator, adaptable to changing needs, and consistently focused on achieving results. Reliable and resourceful, ensuring smooth operations in fast-paced medical environment.
Overview
12
12
years of professional experience
Work History
Patient Concierge
Mercy Medical Center Baltimore Md
03.2024 - Current
- Managed over 175 incoming calls per day, scheduling and rescheduling over 30 to 40 calls per day, ensuring optimal use of resources and minimizing conflicts.
- Ensured HIPAA compliance while managing sensitive patient information for secure data handling practices.
- Collaborated with medical staff to ensure patients received timely and appropriate care.
- Identified areas of improvement in facility operations through regular assessments, leading to more efficient resource allocation.
- Served as a liaison between patients, families, and healthcare providers to ensure clear communication and mutual understanding of treatment goals.
- Improved patient satisfaction by providing personalized care and addressing individual concerns.
- Verified patient insurance eligibility and entered patient information into system.
Surgical Coordinator
Veterans Administration Medical Center
02.2023 - 10.2023
- Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
- Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
- Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Conducted thorough chart reviews prior to surgery, identifying potential issues or discrepancies requiring resolution before proceeding with procedures.
- Resolved up to 10 scheduling conflicts daily to maintain high-quality patient services.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Assisted with medical coding and billing tasks.
- Answered phone calls and messages for four-physicians in a medical facility, scheduling appointments, and handling patient inquiries.
Surgical Coordinator
Greater Baltimore Medical Center, GBMC
06.2021 - 06.2022
- Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
- Served as a liaison between patients, families, clinicians, and hospital staff throughout the entire surgical process.
- Conducted thorough chart reviews prior to surgery, identifying potential issues or discrepancies requiring resolution before proceeding with procedures.
- Coordinated with facilities to set up surgeries for up to six surgery departments and twenty five surgeons.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Updated daily 27 operating room calendars with accurate appointment schedules.
- Updated patient records to reflect upcoming surgeries and medical histories.
Scheduling Coordinator
Johns Hopkins Hospital
01.2013 - 06.2021
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Streamlined communication between departments for improved schedule adherence and reduced conflicts.
- Managed daily scheduling for 10 surgeons
- Scheduled and rescheduled appointments for 150 or more patients daily
- Improved patient satisfaction with timely and accurate appointment setting.
- Facilitated smoother workflow by preemptively identifying and resolving scheduling conflicts.
- Monitored front areas so that questions could be promptly addressed.
Education
GED -
Paul Laurence Dunbar Community Sr. High School
Baltimore, MDBusiness Administration
Baltimore City Community College
Baltimore, MDHealth Information Management
Coppin State University
Baltimore, MD05.2026
Skills
Strong organizational skills
Healthcare system understanding
Reliability and punctuality
Patient confidentiality
Medical terminology knowledge
Cultural Sensitivity
Teamwork and Collaboration
Customer Service
Time Management
Attention to Detail
Problem-solving abilities
Timeline
Patient Concierge
Mercy Medical Center Baltimore Md
03.2024 - Current
Surgical Coordinator
Veterans Administration Medical Center
02.2023 - 10.2023
Surgical Coordinator
Greater Baltimore Medical Center, GBMC
06.2021 - 06.2022
Scheduling Coordinator
Johns Hopkins Hospital
01.2013 - 06.2021
GED -
Paul Laurence Dunbar Community Sr. High School
Business Administration
Baltimore City Community College
Health Information Management
Coppin State University