Annette Bender
Bangor,PA
Summary
Experienced with patient interaction, service coordination, and administrative support. Utilizes excellent communication and organizational skills to enhance patient satisfaction and streamline processes. Knowledge of healthcare protocols and systems ensures smooth patient experience and effective collaboration with healthcare providers.
Overview
19
19
years of professional experience
Work History
Patient Concierge
St. Luke's Cardiology Associates
07.2019 - Current
- Coordinated patient scheduling and appointment management to enhance office efficiency.
- Facilitated communication between patients and healthcare providers, ensuring clear understanding of treatment plans.
- Managed patient inquiries and concerns, providing timely resolutions to improve satisfaction rates.
Medical Receptionist
Easton Cardiovascular Associates
06.2007 - 03.2019
- Managed patient scheduling and appointment confirmation processes to optimize clinic operations.
- Coordinated insurance verification and pre-authorization tasks to ensure compliance with billing procedures.
- Trained new staff on front desk protocols and customer service best practices to enhance team performance.
Education
High School Diploma -
Phillipsburg High School
Phillipsburg, NJSkills
- Strong organizational skills
- Reliability and punctuality
- Patient confidentiality
- Exceptional communication
- Medical terminology
- Appointment scheduling
- Cultural sensitivity
- Time management proficiency
- Compassionate care
Timeline
Patient Concierge
St. Luke's Cardiology Associates
07.2019 - Current
Medical Receptionist
Easton Cardiovascular Associates
06.2007 - 03.2019
High School Diploma -
Phillipsburg High School