Experienced Housing Supervisor with over six years in behavioral health and Permanent Supportive Housing. Led multidisciplinary teams, developed staff, and enhanced operational performance. Established partnerships with county agencies, healthcare providers, property management, and community organizations.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Housing Supervisor
Telecare Corporation
01.2024 - Current
Led multidisciplinary behavioral health teams serving Permanent Supportive Housing communities over 100 units
Led crisis response efforts, eviction prevention initiatives, housing retention strategies, and multidisciplinary case conferences to support residents.
Coach and supervise case managers while improving productivity and documentation quality.
Partnered with Mercy Housing, SHRA, managed care plans, county agencies, hospitals, and community providers to enhance service delivery.
Developed workflows and operational systems to streamline processes and ensure accountability across teams.
Managed staff schedules and assigned responsibilities for efficient workflow execution.
Monitored budget allocations related to housing programs on a monthly basis.
Prepared detailed reports on client demographics and progress of various housing initiatives for senior management review.
CaseManager II
Telecare Corporation
Sacramento
09.2022 - 01.2024
Collaborated with multidisciplinary teams to address client needs effectively.
Monitored client progress and adjusted care plans.
Provided crisis intervention and support during emergencies.
Educated clients on available resources and services for better outcomes.
Facilitated communication between clients, families, and service providers.
Advocated for clients' rights and access to necessary services.
Conducted home visits to assess the safety of living environments for clients.
Safe House Lead Case Manager
WEAVE
Sacramento
03.2018 - 08.2022
Coordinated client intake and assessment processes, ensuring comprehensive support for diverse populations.
Developed personalized case plans addressing individual client needs and goals.
Led trauma-informed services and shelter operations, enhancing client safety and well-being.
Facilitated support groups that strengthened community connections and promoted emotional healing.
Maintained up-to-date records on each client's status including progress notes and case histories.
Behavior Management Specialist
A Bright Future Inc.
Sacramento
05.2015 - 03.2018
Implemented behavioral interventions in multidisciplinary teams to address diverse client needs.
Monitored student progress toward established behavior management objectives.
Provided ongoing support to clients to promote positive behavior change.
Collaborated with families to create supportive home environments.
Observed classrooms regularly to identify areas of improvement regarding behavior management needs.
Researched current trends in education and psychology related to effective behavior management strategies.
Title Specialist
Insurance Auto Auctions Inc.
Sacramento, CA
01.2012 - 04.2015
Reviewed title documents for accuracy and compliance with state regulations.
Processed vehicle titles for auction transactions, ensuring timely completion and compliance with regulations.
Collaborated with team members to identify and resolve title discrepancies, improving accuracy in documentation.
Conducted lien searches on properties to ensure all liens were cleared prior to closing.
Collaborated with team members to resolve title discrepancies and issues.
Maintained organized records of all title transactions and documentation.
Coordinated with state agencies to streamline title transfers and registrations, enhancing overall processing efficiency.
Collaborated with DMV to streamline title transfer processes
Education
BSW (In Progress) -
Capella University
09.2026 - 09.2026
Hiram W Johnson Highschool
Sacramento, CA
Some College (No Degree) -
Sacramento City College
Sacramento, CA
Skills
Leadership & Staff Supervision
Behavioral Health
PSH( Permanent Supportive Housing)
SHRA Housing Program Coordinating
Program Operations
Performance Management
Housing Navigation
Community Partnerships
Cal AIM
Crisis Intervention
SHRA Housing Program Coordination
Housing Choice Voucher/ Recertification
Trauma-Informed Care
HMIS
Avatar NX
Quality Improvement
Documentation Compliance
Staff Development
Microsoft Office
Motivational interviewing
Certification
CPR & First Aid Certified
HMIS Certified
HIPAA Compliance
Trauma-Informed Care
Crisis Intervention
Core Leadership Expertise
Leadership & Staff Supervision
Behavioral Health
PSH
Program Operations
Performance Management
Housing Navigation
Community Partnerships
CalAIM
Crisis Intervention
Trauma-Informed Care
HMIS
Avatar NX
Quality Improvement
Documentation Compliance
Staff Development
Microsoft Office
Title Processing
Professional Highlights
Promoted into leadership within Telecare.
Experienced collaborating with county agencies, healthcare systems, and housing providers.
Strong background in behavioral health, crisis response, and housing stability.
Committed to developing high-performing teams and exceptional client outcomes.
Head Residant Assistant in Housing&Residance Life at Ousing and Residance Life at the University of Pittsburgh at JohnstownHead Residant Assistant in Housing&Residance Life at Ousing and Residance Life at the University of Pittsburgh at Johnstown