Tiffany Pontious
West Portsmouth
Summary
Dynamic leader with a proven track record at Cardinal Treatment Center, excelling in crisis management and client support. Skilled in fostering recovery-focused environments and enhancing team performance. Demonstrates exceptional problem-solving abilities and effective communication, ensuring client needs are met with compassion and efficiency.
Overview
2
2
years of professional experience
Work History
Housing Supervisor
Cardinal Treatment Center
02.2024 - 04.2024
- Supervised residential staff and oversaw daily operations of the housing unit at a drug and alcohol treatment center, ensuring a safe and supportive environment for clients.
- Supervised and trained residential staff, promoting effective teamwork and customer service.
- Monitored client behavior, addressed concerns, and enforced program rules.
- Collaborated with clinical staff to address client needs and developed housing plans.
- Managed crisis situations, including emergencies and conflicts.
Lead Recovery Support Specialist
Cardinal Treatment Center
03.2023 - 02.2024
- Administered random toxicity and breathalyzer tests to assess adherence to recovery plans.
- Maintained client confidentiality and adhered to HIPAA guidelines.
- Maintained accurate records and reports
- Fostered a positive, recovery-focused environment.
- Transported clients to and from community-based support groups, promoting ongoing recovery and socialization.
Residential Aide
Serenity Now Treatment And Councling
10.2022 - 03.2023
- Maintained accurate records and reports.
- Planned and shopped for groceries to meet nutritional needs of clients.
- Administered medications to clients as prescribed and maintained accurate logs and records.
Education
High School Diploma -
Portsmouth West High School
West Portsmouth, OH05.2008
Skills
- Leadership and staff management
- Client relations and support
- Crisis management
- Communication and teamwork
- Conflict resolution
- 12-step program knowledge
- Time management and prioritization
- Problem-solving and critical thinking
- Effective communication and boundary-setting
Timeline
Housing Supervisor
Cardinal Treatment Center
02.2024 - 04.2024
Lead Recovery Support Specialist
Cardinal Treatment Center
03.2023 - 02.2024
Residential Aide
Serenity Now Treatment And Councling
10.2022 - 03.2023
High School Diploma -
Portsmouth West High School
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