Betty Robinson
Olive Branch,MS
Summary
Results-driven Quality Assurance Specialist with a proven track record at FedEx, adept at enhancing operational efficiency through analytical problem-solving and meticulous quality assurance. Successfully developed testing protocols and led audits, fostering a culture of safety and compliance while collaborating with cross-functional teams to resolve quality issues effectively.
Overview
9
9
years of professional experience
Work History
Quality Assurance Specialist
FedEx
08.2022 - 03.2025
- Conducted thorough inspections to ensure compliance with quality standards and operational guidelines.
- Developed and implemented testing protocols for new systems and processes to enhance efficiency.
- Collaborated with cross-functional teams to identify root causes of quality issues and initiate corrective actions.
- Led regular audits of workflows to maintain high standards of safety and product integrity.
Dispatcher
On Time Freight And Brokerage
02.2020 - 03.2024
- Coordinated dispatch operations to optimize route efficiency and improve delivery timelines.
- Monitored and managed real-time communication between drivers and clients, ensuring seamless service delivery.
- Implemented scheduling adjustments based on traffic patterns and weather conditions to enhance operational effectiveness.
- Trained new dispatch staff on company protocols, software tools, and effective communication techniques.
SAPP Adiministrator
Arvado
09.2020 - 03.2023
- Streamlined administrative processes to enhance operational efficiency across departments.
- Coordinated scheduling and logistics for meetings, optimizing resource allocation.
- Implemented document management systems, improving information retrieval speed and accuracy.
Supervisor of Operations
Tyson Foods
03.2016 - 01.2022
- Oversaw daily operational workflows, ensuring efficiency and adherence to company standards.
- Developed training programs for staff, enhancing team performance and operational consistency.
- Implemented process improvements, reducing turnaround time on key projects.
- Coordinated cross-departmental communication to streamline operations and resolve issues promptly.
- Led initiatives to improve safety protocols, fostering a culture of workplace safety and compliance.
Education
Business
Three Rivers Community College
Poplar Bluff, MO08-1989
Skills
- Detail-oriented
- Quality assurance
- Analytical thinking
- Problem-solving skills
Timeline
Quality Assurance Specialist
FedEx
08.2022 - 03.2025
SAPP Adiministrator
Arvado
09.2020 - 03.2023
Dispatcher
On Time Freight And Brokerage
02.2020 - 03.2024
Supervisor of Operations
Tyson Foods
03.2016 - 01.2022
Business
Three Rivers Community College
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