Betty Russell
Lowe's
Johnson City,TN
2
years of professional experience
Results-driven Millwork and Flooring Sales Specialist with a proven track record in consultative sales and customer satisfaction. Expertise in product knowledge, inventory management, and effective communication.
Work History
Millwork Sales Specialist
2 Months- Assisted customers in selecting millwork products based on project specifications and preferences.
- Provided product knowledge to enhance customer understanding and satisfaction with millwork offerings.
- Managed inventory levels of millwork supplies, ensuring availability for customer needs.
- Collaborated with team members to create attractive displays that showcased millwork products effectively.
- Addressed customer inquiries and resolved issues related to millwork orders promptly.
- Processed sales transactions accurately and efficiently using point-of-sale systems.
- Conducted post-installation follow-ups with clients, reinforcing positive experiences and addressing any concerns promptly to ensure complete satisfaction.
- Participated in training sessions to stay updated on new millwork products and industry trends.
- Conducted follow-up communications with customers to ensure satisfaction post-purchase.
Flooring Sales Specialist
2 Years 4 Months- Provided expert advice on flooring options to enhance customer satisfaction and drive sales.
- Assisted customers in selecting appropriate flooring materials based on project needs and budgets.
- Conducted product demonstrations to showcase features and benefits of various flooring solutions.
- Maintained up-to-date knowledge of industry trends, new products, and promotional offerings.
- Collaborated with installation teams to ensure timely project completion and high-quality workmanship.
- Implemented inventory management practices to optimize stock levels and reduce excess inventory costs.
- Followed up with customers to assess satisfaction, answer questions, and resolve concerns.
- Drove team revenue totals by bringing in top sales numbers.
- Assisted customers in selecting appropriate flooring materials based on their preferences, budget, and space requirements.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Trained junior staff on product knowledge and effective sales techniques to improve team performance.
- Maintained in-depth understanding of all available brands and types of flooring available to customers.
- Discussed pricing, additional charges, and payment plans during the the sales process.
- Increased customer satisfaction by providing personalized flooring solutions tailored to individual needs.
- Developed a loyal customer base by consistently exceeding expectations and delivering outstanding service throughout the entire sales process.
- Boosted sales revenue by implementing effective marketing strategies and promoting various flooring options.
- Coordinated logistics for delivery and installation of flooring materials, ensuring a smooth process from start to finish.
- Assisted customers with selecting appropriate floor types and styles.
- Implemented comprehensive employee training programs that improved staff knowledge of products, sales techniques, and customer service skills which resulted in higher overall performance levels.
- Conducted accurate measurements of client spaces for efficient installation planning and cost estimation.
- Demonstrated features of different floor options and overcame objections with knowledgeable responses.
- Handled customer complaints professionally and effectively, turning potentially negative experiences into positive outcomes.
- Collaborated with installation teams to ensure timely completion of projects and high-quality results.
- Provided detailed product information to clients, enabling them to make informed decisions about their purchases.
- Participated in trade shows and industry events to stay current on market trends and develop new business opportunities.
- Organized product displays for better visibility and accessibility, improving the overall shopping experience for customers.
- Managed inventory levels efficiently to avoid stock shortages or overstocking situations that could affect sales performance.
- Conducted regular competitor analysis to identify gaps in the market that our company could fill with innovative products or services.
- Negotiated contracts with suppliers for better pricing deals that allowed us to offer more competitive prices without sacrificing profit margins.
- Offered exceptional after-sales support, addressing client concerns and ensuring overall satisfaction.
- Regularly analyzed sales data to identify patterns and areas for improvement, implementing targeted strategies to address these issues.
- Developed strong relationships with clients, leading to repeat business and referrals.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Established a systematic follow-up process with potential clients who expressed interest but did not immediately purchase, resulting in increased conversion rates over time.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created a positive impression of the business.
- Created an inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Recommended complementary purchases to customers, increasing revenue.
- Used in-store system to locate inventory and place special orders for customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prioritized helping customers over completing other routine tasks in store.
- Monitored customers for signs of security concerns and escalated issues to management.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Wrapped, boxed and weighed bakery department products.
- Managed efficient cash register operations.
Education
Associate of Science - Medical Assistance
- Dean's List A,B & D semesters
- Honor Roll through out the entire course
- Awarded Class Secretary
Skills
Millwork expertise
Design consultation
Sales strategy development
Special order management
Material sourcing
Inventory management
Consultative sales
Commercial customer support
Product merchandising
Upselling
Invoice preparation
Warehouse safety
Renovation projects
Problem-solving
Team collaboration
Customer service with multiple surveys
Team leadership
Customer relationship building
Trustworthy sales representative
Consistent performance
Effective communication
Excellent communication
Sanitation practices
Interpersonal communication
Strong communication and interpersonal skills
Strong communication
Sales strategy adaptability
Adaptable and flexible
Adaptability skills
Collaborative selling
Decision-making
Persuasive communication
Versatility
Effective communication
Active listening
Decision making
Customer engagement
Accomplishments
- Achieved Head of Credit Card Sales by completing the most DIY & Pro Credit Card Applications in out District Multi Times throughout the year with accuracy and efficiency.
Timeline
Millwork Sales Specialist
Lowe's
05.2026 - 07.2026Read More
Flooring Sales Specialist
Lowe's
03.2024 - 07.2026Read More
Hamilton Technical School in Davenport, IA
Associate of Science from Medical Assistance
Read More
Head of our Division for sales
Out of 7 Stores in our District. I was the one that was acknowledged for completing the most Lowe's Credit Card Applications multi times during my 1.5 years working there.
I was given a outside furniture set for getting the most surveys with ratings 9 or 10 out of 1-10 ratings.
I won multiple small awards throughout the time I was with Lowe's which included Dress shirts, food and Lowe's memorabilia