Betty Ryer
United States
Summary
Experienced customer support with over five years of experience in telephone, email, medical, retail, online chat and customer interactions. Maintain time management with the ability to learn, adapt, consistent team player committed to building cohesion across diverse groups and individually. Dedicated and hardworking driven to tackle various administrative tasks in fast-paced environments.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Clerical Assistant
BRONX COMMUNITY COLLEGE (STUDENT LIFE DEPARTMENT)
2022.10 - 2022.12
- Typed BCC Broadcast for the Dean, operate office machines, answer phones, direct calls to appropriate staff member
- Assist staff with events on campus, meet and greet students, help students upload vaccination documents, created calendar for office, visitors, and special guest to the appropriate staff
- Organize supply closet and desk in the front office, distribute mail to certain departments on campus and assist staff in the food pantry department.
Various Positions
BLOOMINGDALES (59TH ST. STORE)
New York , NY
2002.10 - 2017.07
- Take ownership of 10+ inbound calls from customers looking for merchandise and resolve customers complaints and concerns
- Organize merchandise in different departments, help customers find sizes, stock & recovery team
- Data Entry, transfers, invoices in some departments, inventory, and overnight processing.
Clerical Associate
NORTH GENERAL HOSPITAL
New York , NY
2000.06 - 2001.09
- Organized filing system, faxing, data entry, retrieving EKGs for Doctors and staff
- Distribute mail to Cardio-Pulmonary Department, send patients’ reports to clinic, and log in EKG monthly reports, Use of the Muse CV
- System, answer phones, putting echocardiography reports in file, and schedule appointments for in/outpatients.
Clerical Associate
DEPARTMENT OF PROBATION (Adult Unit)
Bronx , NY
1999.11 - 2000.03
- Filing client’s folders in alpha/numeric order, proofreading documents before it made into Violation of Probation package, faxing, mail letters, light typing, and answer phones
- Meeting & Greeting clients, request for NYCIDS of client’s background history, schedule appointments and data entry.
Various Positions
THE JEWISH HOME & HOSPITAL FOR THE AGED
Bronx , NY
1998.12 - 1999.03
- Write in special request on menus, advice supervisors on late tray deliveries and answering food service department telephones
- Assist bingo games with patients in the home, create charts for the Therapeutic Recreation staff
- Assist staff with yearly reports on patients’ activities during every month, sort, and invoice payments.
Education
Upskilling COMP TIA A+ Training Certification -
BRONX COMMUNITY COLLEGE
Bronx, NY09.2024
Associate in Applied Science Certificate in Medical Office Assistant -
BRONX COMMUNITY COLLEGE
Bronx, NY03.2023
Skills
- Creative thinker
- Data Entry
- Flexibility
- Attention to Detail
- Resolution
- Microsoft Office
- Scheduling and calendar management
- Invoice Processing
- File Organization
Certification
- Microsoft Office Word, Excel, PowerPoint, Access, and familiar with Outlook.
References
References available upon request.
Timeline
Clerical Assistant
BRONX COMMUNITY COLLEGE (STUDENT LIFE DEPARTMENT)
2022.10 - 2022.12
Various Positions
BLOOMINGDALES (59TH ST. STORE)
2002.10 - 2017.07
Clerical Associate
NORTH GENERAL HOSPITAL
2000.06 - 2001.09
Clerical Associate
DEPARTMENT OF PROBATION (Adult Unit)
1999.11 - 2000.03
Various Positions
THE JEWISH HOME & HOSPITAL FOR THE AGED
1998.12 - 1999.03
Upskilling COMP TIA A+ Training Certification -
BRONX COMMUNITY COLLEGE
Associate in Applied Science Certificate in Medical Office Assistant -
BRONX COMMUNITY COLLEGE
- Microsoft Office Word, Excel, PowerPoint, Access, and familiar with Outlook.
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