Betty Silguero
Cedar Park,TX
Summary
Dedicated Hearing Instrument Specialist with 18 years of experience in conducting comprehensive hearing assessments, fitting advanced auditory devices, and providing patient education. Proven ability to communicate effectively and resolve conflicts, ensuring a positive experience for clients. Highly organized and adaptable, committed to delivering personalized care tailored to individual needs. Eager to leverage extensive expertise in a dynamic new role that challenges and inspires growth.
Overview
19
19
years of professional experience
Work History
Hearing Instrument Specialist
Miracle Ear, Flagship
Austin, TX
05.2021 - Current
- Conduct comprehensive hearing evaluations to determine patient needs and device suitability. Proficiency in Starkey, Signia, Phonak
- Fit and calibrate hearing instruments, ensuring optimal performance for clients, i.e. Insitu, feedback test
- Educated patients on device usage and maintenance, enhancing user satisfaction with BT phone and TV streaming.
- Streamlined office workflows by implementing efficient scheduling and follow-up processes for patient appointments.
- Used marketing and sales strategies to promote business and increase revenue.
- Enhanced client relationships through clear communication and empathetic listening to their concerns.
Licensed Hearing Aid Dispenser
Hearing Lab Technologies
Austin, TX
01.2017 - 05.2021
- Tested hearing with complete audiological examinations.
- Fit devices to specific patient physiology for maximum comfort and effectiveness.
- Create treatment plans: Educate clients about how to properly use, maintain and store devices, after fitting care schedule.
- Attend THAA professional development courses and Convention to maintain current understanding of industry advances in devices and treatment protocols.
- Monitor social media and online sources for industry trends.
- Resolve Sound Quality/ Fitting problems and provide exceptional client support.
- Manage weekly inventory audits
- Order monthly Hearing Aid Supplies
- Maintained excellent attendance record, consistently arriving to work on time.
Traveling Hearing Aid Specialist
Brown Hearing Centers
Central Texas, Texas
07.2007 - 01.2017
- Traveled Central Texas to Testing Sites with Scheduled Appointments
- Managed Two Austin Area Offices
- Handled All Patient Transactions
- Filled an filed Insurance Forms for patients
- Placed Hearing Aid Orders
- Made Ear Impressions
- Tested hearing with complete audiological examinations.
- Fit devices to specific patient physiology for maximum comfort and effectiveness.
- Built and maintained strong rapport with patients which resulted in referrals.
- Maintained excellent attendance record, consistently arriving to work on time.
- Sponsor/Train Apprentices
- Recognized as a Top Sales Associate 2010
Education
High School Diploma -
PSJA Early College High School
San Juan, TXLicensed Hearing Instrument Sciences
TDLR Certification
TexasBoard Certified Hearing Instrument Sciences -
NBC-HIS
07.2025
Skills
- TDLR hearing fitter evaluator
- Financial transaction management
- Office management system -Sycle
- Fluent in two languages
Affiliations
Texas Hearing Aid Association
Timeline
Hearing Instrument Specialist
Miracle Ear, Flagship
05.2021 - Current
Licensed Hearing Aid Dispenser
Hearing Lab Technologies
01.2017 - 05.2021
Traveling Hearing Aid Specialist
Brown Hearing Centers
07.2007 - 01.2017
Licensed Hearing Instrument Sciences
TDLR Certification
High School Diploma -
PSJA Early College High School
Board Certified Hearing Instrument Sciences -
NBC-HIS