BETTY TERRY
Jacksonville,FL
Summary
Experienced Case Management Professional specializing in child guidance, needs assessment, and crisis intervention. Coordinated referrals and enhanced community outreach to support families effectively. Maintained documentation standards and fostered collaborative relationships, leading to impactful service delivery outcomes.
Overview
44
44
years of professional experience
2
2
Certifications
Work History
Certified Target Case Management
Child Guidance Center
Jacksonville, FL
01.2022 - 02.2026
- Conducted intakes and assessments to develop tailored service plans addressing client needs.
- Provided resources, conducted home visits, made referrals, and monitored education while delivering prevention and intervention services.
- Maintained complete and accurate documentation for service plans and progress notes.
- Coordinated auxiliary services with other staff and ensured follow-up for all persons served.
- Achieved high productivity levels, consistently meeting organizational standards for service delivery.
Counselor/Group Facilitator
Girls Scouts of Gateway Council
Jacksonville, FL
03.2011 - 01.2022
- Directed girls in planning activities and taking ownership of troop affairs, fostering leadership skills and accountability.
- Facilitated regular meetings with girls, guiding them in setting realistic rules and establishing a consistent meeting format within troop governance.
- Engaged with parents/guardians to address issues, ensuring open communication and support for girls' development.
Community Specialist
Northeast Florida Community Action Agency
Jacksonville, FL
04.1982 - 05.2013
- Coordinated community outreach activities and social services, enhancing engagement and connection within the community.
- Supported individuals facing psychological or addiction challenges in navigating resources, promoting access to essential services.
- Guided families in accessing government and private assistance programs, facilitating support for their needs.
Children Youth and Families
State of Florida
Jacksonville, FL
03.2000 - 02.2013
- Conducted home visits, interviews, and inspections to assess family dynamics and child welfare.
- Assessing child safety and well-being and family strengths and needs.
- Planning and coordinating services to help children and their families.
- Addressed problems promptly to ensure compliance and safety.
- Entered data into NCANDS dataset to ensure accurate tracking of child welfare cases.
- Gathering and analyzing evidence and data.
- Trained new hires in Protective Services to enhance team competency and service delivery.
- Executed additional duties to support team objectives.
Administrative Secretary
State Of Florida
Jacksonville, FL
02.1997 - 03.2000
- Responsible for the incumbent is part of a global public health organization and is expected to support the Florida Department of Health in Pinellas County in its mission to protect, promote and improve the health of all people in Florida through integrated state, county and community efforts and its vision to be the Healthiest State in the Nation.
- Implemented the agency values of innovation, collaboration, accountability, responsiveness, and excellence throughout all work activities.
- Responsible for the incumbent is part of a global public health organization and is expected to support the Florida Department of Health in Pinellas County in its mission to protect, promote and improve the health of all people in Florida through integrated state, county and community efforts and its vision to be the Healthiest State in the Nation.
Education
Graduate Degree - Human Services, BS
Florida Community College
Jacksonville, FL01.2020
Certificate of Completion -
Knapp Business College
Tacoma, WA06.1982
High School -
Andrew Jackson High
Jacksonville, FL06.1975
Skills
- Case management
- Crisis intervention
- Needs assessment
- Referral coordination
- Community outreach
- Documentation standards
References
- KELLY BULLARD, CHIEF MEMBERSHIP AND ENGAGEMENT OFFICER, GIRL SCOUTS OF GATEWAY COUNCIL, BULLARDKJ@YAHOO.COM, 904-388-4653 OR 904-982-2522
- LAURIE K. MATTOX, SR. CYF COUNSELOR, DEPARTMENT OF CHILDREN AND FAMILIES, LKMATTOX0106@YAHOO.COM, 904-616-4254
- PATRICIA PICKETTE, HUMAN RESOURCES, VOCATIONAL REHABILITATION, 904-486-7116
- CYNTHIA FLYNN, EBT COORDINATOR, SUPERVISOR, DEPARTMENT OF CHILDREN AND FAMILIES, 904-307-6950
- LILLIAN K. DENNIS, SUPERVISOR, CHILDREN YOUTH AND FAMILIES, 2581 Calvin Street, 904-387-0111
Leadership Experience
During my professional career, I have received an award for my ability to interact with the public. The award was presented by Jennifer Zidlicky, Human Program Manager, Department of Children and Families Related to the public by maintaining a positive relationship, for appropriately speaking to others to convey information effectively. I have been recognized for how professionally I present myself, always looking for ways to help people, following policies and procedures, using logic and reasoning to solutions, and learning from others while bringing my knowledge and skills to the table if needed for the situation. Lastly, identifying measures or indicators of job-related performance and actions needed to improve or correct performance.
Certification
The Florida Certification Board. Certified Behavioral Health Case Manager CBHCM 0106514
Accomplishments
Earned top-tier Above Exceeds performance ratings throughout my tenure as a Case Manager/Mentor. Received formal acknowledgment for exceptional service and contributions to the CAT Program at the time of my resignation. Verification email available upon request.”
Timeline
Certified Target Case Management
Child Guidance Center
01.2022 - 02.2026
Counselor/Group Facilitator
Girls Scouts of Gateway Council
03.2011 - 01.2022
Children Youth and Families
State of Florida
03.2000 - 02.2013
Administrative Secretary
State Of Florida
02.1997 - 03.2000
Community Specialist
Northeast Florida Community Action Agency
04.1982 - 05.2013
Graduate Degree - Human Services, BS
Florida Community College
Certificate of Completion -
Knapp Business College
High School -
Andrew Jackson High