Esmeralda M. Quintero
Raymondville,TX
Summary
Resourceful Case Management Assistant skilled at achieving high productivity and efficiency through effective task management. Excel in client assessment, care plan development, and case documentation. Possess strong communication, organizational, and problem-solving skills that contribute to successful case resolution and client satisfaction.
Overview
4
4
years of professional experience
Work History
Case Aide - Case Management
Compass Connections
07.2023 - Current
- Meet all federal and state regulatory guidelines and standards that are applicable to this position
- Enter information and review Salesforce and UC Portal for compliance with federal guidelines, as well as state minimum standards
- Review and sign children’s records in accordance with agency policy and procedures and applicable licensing and contract standards
- Participate in scheduled meetings and team decisions and operations
- Compile, prepare, submit, and maintain accurate records, files, forms, statistics, and additional information in accordance with agency policies, licensing and/or contract requirements
- Maintain confidentiality in all areas of child and program operations
- Review UC Portal for compliance with upload requirements and ensure the input of updates as needed for safe and timely discharge
- Support assigned case management, clinical, and medical team
Youth Care Worker
Sunny Glen Children’s Home – New Day Resiliency Center
03.2022 - 06.2023
- Oversaw daily routines of youth in placement and delivered services related to basic human needs
- Documented child progress, reporting extreme changes in behavior
- Maintained cleanliness of youth facilities and rooms
- Reported incidents that negatively affected child safety
- Produced weekly reports and parent contact notes for caseload
- Supported youth with nurturing and caring assistance focused on empowering and positive independence
Customer Service
Express Employment
01.2021 - 12.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Answered inbound calls, chats, and emails to facilitate customer service
- Managed client records
Education
Bachelor of Science - Psychology
The University of Texas Rio Grande Valley
Associate of Applied Science - Biology
Texas State Technical College
High School Diploma -
Raymondville Early College High School
Skills
- Bilingual
- Critical Thinking
- Problem-solving
- Case Management
- Verbal and written communication
- Documentation proficiency
- Multitasking and organization
- Case management
- Team collaboration
Timeline
Case Aide - Case Management
Compass Connections
07.2023 - Current
Youth Care Worker
Sunny Glen Children’s Home – New Day Resiliency Center
03.2022 - 06.2023
Customer Service
Express Employment
01.2021 - 12.2021
Bachelor of Science - Psychology
The University of Texas Rio Grande Valley
Associate of Applied Science - Biology
Texas State Technical College
High School Diploma -
Raymondville Early College High School
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