Javier Zapata

• Maintained up-to-date client records, ensuring accurate and timely reporting of progress and outcomes.
• Managed caseload efficiently through time-management skills and task prioritization techniques.
• Maintained strict confidentiality regarding sensitive client information in accordance with agency policies and legal requirements.
• Engaged in ongoing professional development opportunities to stay current on best practices within the field of case management.

• Communicating with customers and sales representatives,Analyzing customer behavior,Gathering information about customer complaints,Developing aggressive retention strategies based on customer feedback,Negotiating with customers to renew contracts and retain business,Meeting with the sales team to propose customer retention solutions,Writing and presenting customer behavior reports,Building positive relationships with customers and business associates.

Ensure ORR safe and timely release policy revisions are appropriately implemented within required timeframes,Tracks and monitors each UC’s progress to ensure the full range of program services are provided in an integrated and comprehensive manner. Collaborate with the Reunification Specialist to provide guidance and maintain current on ORR policy and release requirements to ensure timelines are met. Serve as primary liaison between ORR, DHS, Border Patrol, legal services and Immigration Court.Plan and coordinate internal departmental meetings, case staffing, repatriations, attorney-UC visits, LOPC appointments and referrals to the Young Center for Immigrant Children’s Rights.Manage the safe and timely release process, conduct monthly random file audits, maintain knowledge of all serious incidents (SIRs), review safety plans, assist in the coordination of the HOH Evacuation Process.

• Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
• Documented data and completed accurate updates to case records.
• Attended Handle With Care trainings to enhance staff and youth safety during physical intervention.
• Completed clear and concise documentation of youth behavior and actions.
• Reduced incidents of negative behavior by implementing positive reinforcement strategies.
• Fostered safe and nurturing environment, ensuring physical and emotional safety of all youth under care.

• Conducted sales of cell phones and accessories to customers.Performed demonstrations to first time users of the new cell phone lines of the company.Maintained records of monthly sales and ensured monthly targets are reached.Coordinated with cell phone companies with the release of their new products.Organized proper display of the cell phones in order to increase sales volume.

• Greeted and actively listened to customers to uncover purchasing needs and provide recommendations based on automotive requirements
• Used consultative sales process to match customers with vehicles suiting their needs
• Demonstrated vehicle functionality and explained options, accompanied prospective customers on test drives, and explained costs associated with purchase
• Research automotive to maintain knowledge on products and trends.

• Focus on creating positive and memorable customer experiences
• Greet and interact with all customers to determine their individual needs and recommend appropriate financial or merchandise solutions
• Keep the sales floor clean and well stocked; maintain organized merchandise displays
• Perform sales and loan transactions
• Handle cash and negotiable items in accordance with established policies, procedures and practices
• Effectively communicate to customers the legal aspects of pawn and purchase transactions