Betty Torres
New York,NY
Summary
Healthcare administrative professional with 5+ years of experience in professional support, patient coordination, and clinical front office management. Recognized for collaborative teamwork and patient centered service.
Overview
4
4
years of post-secondary education
9
9
years of professional experience
Work History
Medical Facilitator
ODA PRIMARY HEALTH CARE NETWORK
04.2019 - Current
- Verify patient insurance eligibility, confirm coverage, and ensure accurate information is documented prior to and during appointments.
- Update and file patient medical records and continue to ensure accurate documentation of patient information.
- Responsible for patient check-in and check-out processes while coordinating provider availability and patients needs.
- Answer high-volume incoming calls regarding scheduling appointments, referral requests, medication requests, and other clinical inquiries.
- Prepare documents including letters, memos, reports for doctors before and after patient appointments
- Collaborate with management and the clinical team to attentively attend to patient requests or concerns.
- Ensure patients are welcomed and treated respectfully, respecting confidentiality and HIPAA policies, and provide information on patients' rights.
Sales Associate
Disney
10.2017 - 01.2018
- Welcomed customers upon arrival at Disney store
- Provide a great welcoming and positive shopping experiences
- Provide a great welcoming and positive shopping experience
- Promoted sales and offers to customers, driving interest in products
- Maintained an orderly appearance of location
- Displayed current sales and promotions to customers
- Assisted managers with opening and closing procedures including daily paperwork and deposits
Education
HIGH SCHOOL DIPLOMA -
HIGH SCHOOL FOR HEALTH PROFESSIONS AND HUMAN SERVICES
New York, NY 09.2013 - 06.2017
Skills
- Ability to manage high-volume patient caseloads
- Efficient in clinical documentation
- ECW EMR documentation system
- Strong problem-solving skills
- Conflict resolution skills
- Effective time management
- Task prioritization
- Clear verbal communication skills
- Professional verbal communication skills
- High-quality healthcare services
- Compliance with HIPAA regulations
- Patient privacy standards
Languages
- English, Native
- Spanish, Fluent
Timeline
Medical Facilitator
ODA PRIMARY HEALTH CARE NETWORK
04.2019 - Current
Sales Associate
Disney
10.2017 - 01.2018
HIGH SCHOOL DIPLOMA -
HIGH SCHOOL FOR HEALTH PROFESSIONS AND HUMAN SERVICES
09.2013 - 06.2017