Betty Tuscany
Winter Springs,FL
Summary
Billing Analyst with proven success at Sleuths Mystery Dinner Show, achieving over 99% accuracy in invoicing and cash handling. Expertise in QuickBooks and Excel enhances operational efficiency. Strong skills in cross-functional collaboration and strategic problem-solving drive exceptional customer service.
Overview
26
26
years of professional experience
Work History
Billing Analyst
Sleuths Mystery Dinner Show
Orlando, USA
12.2021 - Current
- Process invoices, manage accounts, and maintain 99%+ accuracy on billing.
- Audit cashier shift reports daily to verify all revenues are collected and reconcile discrepancies promptly.
- Handle $2,000+ in daily cash and credit transactions with zero discrepancies.
- Maintain and update account data with fast and precise keyboard input (40–60+ WPM).
- Provide customer service, office administration, and security monitoring.
IT Project Management Advisor – Release Build Manager
Curascript SD (Express Scripts/Evernorth/Cigna)
Lake Mary, USA
07.2015 - 10.2020
- Coordinated bi-weekly production code releases across multiple teams.
- Verified release effectiveness, preventing post-release issues.
- Collaborated with IT, QA, and business units to optimize release processes.
Senior Quality Assurance Analyst
Curascript SD
Lake Mary, USA
04.2007 - 07.2015
- Developed and executed test plans to ensure quality software releases.
- Led defect management, coordinating between development and business teams.
- Supported Agile, Waterfall, and Iterative development methodologies.
Senior Quality Assurance Analyst
Scholastic Book Fairs
Lake Mary, USA
10.1999 - 04.2007
- Created and maintained testing documentation to improve QA efficiency.
- Served as SME for credit card processing and warehouse management systems.
- Provided help desk support for 40+ regional offices nationwide.
Education
Hillsborough Community College
Tampa, FLTampa, FL
Business Administration & Information Technology
Betz Business College
Tampa, FLTampa, FL
Skills
- QuickBooks and Microsoft Office Suite proficiency
- Invoicing and billing processes
- Excel, Word, Outlook expertise
- ServiceNow and Jira applications
- SharePoint and Remedy systems knowledge
- AS400 with ERP/WMS systems experience
- E-commerce management capabilities
- Data entry with reporting skills
- Cash handling and credit processing
- Documentation with change control methods
- Cross-functional collaboration in release planning
- Defect tracking with test planning skills
- Regression testing alongside system integration testing
- Effective communication skills
- Strategic problem-solving abilities
- Time management strategies for efficiency
- Confidentiality standards
- Attention to detail
References
References available upon request.
Timeline
Billing Analyst
Sleuths Mystery Dinner Show
12.2021 - Current
IT Project Management Advisor – Release Build Manager
Curascript SD (Express Scripts/Evernorth/Cigna)
07.2015 - 10.2020
Senior Quality Assurance Analyst
Curascript SD
04.2007 - 07.2015
Senior Quality Assurance Analyst
Scholastic Book Fairs
10.1999 - 04.2007
Hillsborough Community College
Business Administration & Information Technology
Betz Business College
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