Betty Underwood
Sterling,VA
Summary
Dynamic sales professional and professional food service manager with a proven track record at UNFI and Shoppers, excelling in customer relations and account management. Enhanced client satisfaction through exceptional service and effective objection handling, resulting in increased sales revenue.
Professional food service manager with strong background in deli operations. Demonstrates expertise in team collaboration, inventory management, and customer satisfaction. Adept at adapting to changing needs and maintaining high standards to achieve results. Known for reliability, leadership, and excellent communication skills.
Overview
32
32
years of professional experience
Work History
Sales Representative
UNFI
01.2019 - 04.2025
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Improved inventory management through the development of data-driven forecasting models, leading to reduced stockouts and excess inventory.
- Boosted overall efficiency by assisting with inventory management tasks such as receiving deliveries, rotating stock, and updating inventory records.
Deli Manager
Shoppers Food Warehouse
01.1993 - 01.2019
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Set schedules for 10 staff by planning and designating shifts and hours.
Education
High School Diploma -
Herndon High School
Herndon, VA06-1990
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Product and service knowledge
- Product and service sales
- Client service
- Objection handling
- Account management
Timeline
Sales Representative
UNFI
01.2019 - 04.2025
Deli Manager
Shoppers Food Warehouse
01.1993 - 01.2019
High School Diploma -
Herndon High School
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