Betty Valentin
Roslindale,MA
Summary
Patient Service Representative with 25+ years of experience. Skilled in managing patient charts, processing payments and scheduling procedures. Detailed team player with strengths in communication, customer service and multitasking. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
30
30
years of professional experience
Work History
Patient Service Representative
New England Baptist Hospital
Boston, MA
04.2021 - Current
- Provided customer service by answering patient questions and addressing concerns.
- Check in/out patients
- Performed administrative duties such as filing, faxing, photocopying.
- Inputted patient demographic data into electronic health record system.
- Greeted patients upon arrival and directed them to the appropriate area.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Answer phones.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Scanned documents into electronic health record system as needed.
- Obtained proper authorization and identification to release confidential medical records.
- Verified insurance information, collected payments, and scheduled appointments.
Patient Representative/Neuro Spine Surgery for Dr. Chima Ohaegbulam MD
New England Baptiste Hospital
04.2022 - 06.2022
- Greet the patient, sign in patient’s, updated registration, scan ID’s license, insurance card and any other documents.
- Facilitated referrals for specialist consultations when appropriate.
- Get the rooms ready, cleaned sanitized for the next patient, print orders, direct patients to other Departments. Answer phones, book/cancel appointments,make reminder calls,Take height and weight as needed.
- Obtain MRI records/images and upload into patient charts.
- Billing copay and balance scanning reports, records, imaging copy, fax scanning, mail certified mail, make daily schedule on spread sheet
- Escort patients when needed.
- used Athena Health and API software.
Medical Secretary
Dedham Medical Associates
10.2012 - 03.2022
- Work closely with several Specialists
- Answered incoming calls in a professional manner and directed them to the appropriate personnel.
- Schedule all appointments, outside procedures
- Obtain prior-authorizations
- Manage referral reports daily.
- Greeted patients upon arrival, collected medical history, and verified insurance coverage.
- Assisted with check-in and check-out of patients in an efficient manner, ensuring all necessary forms were completed accurately.
Medical Secretary
New England Baptist Hospital
02.2012 - 04.2012
- Coordinated referrals between primary care physicians and specialists as required.
- Maintained accurate patient records and filing systems according to established policies and procedures.
- Assisted with check-in and check-out of patients in an efficient manner, ensuring all necessary forms were completed accurately.
- Schedule appointments and collect copays
- Verify incoming referrals and insurance.
- Greeted patients upon arrival, collected medical history, and verified insurance coverage.
Medical Secretary
Brigham and Women's Hospital
12.1985 - 06.2010
- Filing records and making copies
- Verify insurance and collect copays
- Retrieving data & Referrals and registration
- Order supplies for the Clinic
- Provided administrative support to medical staff, including data entry and document preparation.
- Answered phone calls, directed inquiries, and provided exceptional patient service.
- Trained new hires and sorted mail
- Generated bills
- Provided interpreter services.
- Scheduled and confirmed patient appointments for diagnostic, surgical, and consultation services.
Education
Medical Interpreter Training Program -
The University Of Massachusetts Medical School
10.2010
High School Diploma -
Brighton High School
06.1984
Skills
- Extensive experience providing support to staff and patients
- Strong organizational skills with an ability to efficiently multi-task
- Proficient in Peoplesoft
- EPIC
- Web Manager
- eClinical Works
- Proficient in Microsoft
- Proficient in Gateway
- Proficient in LMR
- Proficient in Percipio
- Proficient in IDX
- Proficient in Outlook
- Proficient in mini registration
Accomplishments
- Helped mentor 7 individuals from welfare into the working field
- Internship at Dimock Health Center 3/8/11
Languages
- English
- Spanish
Awards
- Won Ovation award
- Atrius health 2019
References
Available upon request
Languages
English
Professional
Spanish
Professional
Timeline
Patient Representative/Neuro Spine Surgery for Dr. Chima Ohaegbulam MD
New England Baptiste Hospital
04.2022 - 06.2022
Patient Service Representative
New England Baptist Hospital
04.2021 - Current
Medical Secretary
Dedham Medical Associates
10.2012 - 03.2022
Medical Secretary
New England Baptist Hospital
02.2012 - 04.2012
Medical Secretary
Brigham and Women's Hospital
12.1985 - 06.2010
Medical Interpreter Training Program -
The University Of Massachusetts Medical School
High School Diploma -
Brighton High School
Similar Profiles
HAYDEN WHITTENHAYDEN WHITTEN
Patient Care Assistant (PCA) at New England Baptist HospitalPatient Care Assistant (PCA) at New England Baptist Hospital
Ava GilboardAva Gilboard
Registered Nurse at New England Baptist HospitalRegistered Nurse at New England Baptist Hospital
Michelle A. TellierMichelle A. Tellier
Admitting Officer at New England Baptist HospitalAdmitting Officer at New England Baptist Hospital
CAROLINE WHEATLEYCAROLINE WHEATLEY
Registered Nurse (RN) – Inpatient Clinical Nurse, Orthopedic Surgery at New England Baptist HospitalRegistered Nurse (RN) – Inpatient Clinical Nurse, Orthopedic Surgery at New England Baptist Hospital
Isatu SavageIsatu Savage
Lab Assistant at Framingham State University Admissions OfficeLab Assistant at Framingham State University Admissions Office