Betty Wilright
St. Rose,LA
Summary
Dynamic General Merchandise Manager at Target with a proven track record in optimizing inventory management and enhancing customer satisfaction. Skilled in team training and market analysis, I successfully implemented promotional strategies that boosted sales performance while fostering a collaborative work environment. Committed to operational efficiency and service improvements.
Overview
27
27
years of professional experience
Work History
General Merchandise Manager
Target
Metairie, LA
01.2022 - Current
- Directed merchandise planning and execution to optimize inventory flow and product availability.
- Analyzed sales trends to inform strategic merchandising decisions and improve customer satisfaction.
- Collaborated with vendors to negotiate pricing, ensuring competitive product offerings within budget constraints.
- Led training initiatives for team members on visual merchandising standards and operational efficiencies.
- Implemented promotional displays that enhanced product visibility and drove sales performance in-store.
- Developed and executed seasonal merchandising strategies that aligned with corporate objectives and market trends.
- Developed high-performing teams through effective hiring, ongoing coaching, and performance evaluations.
- Implemented staff scheduling systems that optimized productivity while minimizing labor costs during peak hours of operation.
- Effectively managed merchandise returns and exchanges, minimizing financial loss while preserving positive customer relationships.
- Facilitated cross-functional collaboration between departments to achieve shared goals related to store performance and customer satisfaction.
- Enhanced customer satisfaction by ensuring a well-stocked and organized sales floor, promptly addressing concerns, and providing exceptional service.
- Boosted employee morale with regular recognition programs, team-building events, and open communication channels.
- Reduced inventory shrinkage through meticulous tracking, frequent audits, and staff training on loss prevention techniques.
- Reviewed customer feedback to identify trends and improve product selection.
- Maintained updated product knowledge to successfully educate and advise customers.
- Completed monthly profit and loss performance reports.
- Maintained a safe shopping environment by enforcing strict adherence to company policies regarding health, safety, and security measures.
Accounts Receivable Analyst
Hilton Hotels Corporation
Plano, TX
10.2021 - 12.2022
- Analyzed customer accounts to ensure timely invoicing and payment processing.
- Assisted in resolving discrepancies between billing statements and payments received.
- Monitored aging reports to track overdue accounts and initiate follow-up actions.
- Prepared financial reports detailing outstanding balances and collections progress for management review.
- Supported internal and external audits by providing necessary documentation and insights related to accounts receivable transactions and processes.
- Posted cash receipts to customer accounts to maintain current and accurate account balances.
- Assisted with the implementation of new systems or upgrades, contributing to efficient operations within the Accounts Receivable department.
- Negotiated favorable payment terms with clients experiencing financial difficulties, preserving valuable business relationships while safeguarding company interests.
- Entered figures using 10-key calculator to compute data quickly.
Accounting Clerk
Thompson Hotels
Dallas, TX
10.2017 - 10.2021
- Processed invoices and expense reports for timely payment approvals.
- Reconciled vendor statements to ensure account accuracy and resolve discrepancies.
- Assisted with month-end closing activities, preparing journal entries and financial reports.
- Maintained organized financial records and documentation for audit compliance.
- Input high volume of monthly invoices with consistent accuracy.
- Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
- Collaborated with other accounting clerks to maintain a cohesive and supportive work environment, fostering knowledge sharing and continuous improvement efforts.
- Supported accounts payable functions by entering data into accounting software efficiently.
- Assisted in annual budget preparation, ensuring accurate data entry and analysis for informed decisionmaking.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Improved cash flow management with diligent monitoring of incoming payments and timely collections followups.
Front Desk Supervisor
Hilton Hotels Corporation
Kenner, LA
07.2013 - 09.2017
- Supervised front desk operations, ensuring smooth guest check-in and check-out processes.
- Trained and mentored new front desk staff on service standards and hotel procedures.
- Resolved guest inquiries and complaints, enhancing overall customer satisfaction levels.
- Coordinated room assignments and special requests, optimizing occupancy rates.
- Developed staff schedules to ensure adequate coverage during peak times and events.
- Monitored team performance, providing feedback to improve service delivery and efficiency.
- Collaborated with other departments to ensure seamless guest experiences across hotel services.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Guest Service Representative
Hilton Hotels Corporation
Kenner, LA
08.2004 - 07.2013
- Provided exceptional customer service to enhance guest satisfaction and loyalty.
- Resolved guest inquiries and complaints efficiently, maintaining hotel reputation.
- Collaborated with team members to streamline front desk operations and improve workflow.
- Maintained accurate records of room availability and billing information for operational efficiency.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
- Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
- Assisted in emergency situations as required while adhering strictly to safety protocols.
- Implemented upselling strategies during check-in process to maximize revenue opportunities without compromising guest satisfaction levels.
- Assisted with luggage handling, valet services and concierge services.
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
- Trained new staff on front desk procedures and customer service best practices.
- Assisted guests with check-in and check-out processes, ensuring smooth transactions.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
PBX Hotel Operator
Hilton Hotels Corporation
Kenner, LA
08.2002 - 08.2004
- Operated multi-line telephone systems to manage incoming and outgoing calls efficiently.
- Assisted guests with inquiries, providing information about hotel services and local attractions.
- Coordinated communication between departments to ensure seamless guest service delivery.
- Handled guest requests and complaints, escalating issues to management when necessary.
- Trained new PBX operators on best practices in telephone etiquette, helping maintain consistency across all team members.
- Played an integral role in maintaining a positive work environment within the PBX department, promoting teamwork and collaboration.
- Facilitated seamless room bookings and reservation modifications for guests on a timely basis.
- Managed a high volume of incoming calls from both internal and external sources, ensuring efficient call routing and minimal wait times.
- Connected callers with appropriate professional, department, or business.
Gift Shop Manager
Hilton Hotels Corporation
Kenner, LA
10.1998 - 08.2002
- Managed daily operations of gift shop, ensuring smooth customer transactions and inventory management.
- Trained and supervised staff on customer service protocols and product knowledge.
- Developed merchandising strategies to enhance product visibility and sales performance.
- Implemented inventory control measures, reducing stock discrepancies and enhancing order accuracy.
- Collaborated with hotel management to align gift shop offerings with guest demographics and preferences.
- Enhanced overall shopping experience by maintaining a clean, organized, and visually appealing store environment.
- Organized special events within the gift shop to attract new customers while engaging existing clientele furthering brand loyalty.
- Coordinated seasonal merchandising changes throughout the year to keep displays fresh and enticing for customers.
- Assisted in the recruitment process for new staff members, conducting interviews and selecting qualified candidates to join the team.
Education
High School Diploma -
Destrehan High School
Destrehan, LASkills
- Service improvements
- Product assortment
- Operational efficiency
- Inventory management
- Team training and development
- Market analysis
- Guest experience support
- Department performance
- Workflow coordination
Accomplishments
Employee of the Year-2006
Employee of the Month-2006,2013,2018 and 2019
Timeline
General Merchandise Manager
Target
01.2022 - Current
Accounts Receivable Analyst
Hilton Hotels Corporation
10.2021 - 12.2022
Accounting Clerk
Thompson Hotels
10.2017 - 10.2021
Front Desk Supervisor
Hilton Hotels Corporation
07.2013 - 09.2017
Guest Service Representative
Hilton Hotels Corporation
08.2004 - 07.2013
PBX Hotel Operator
Hilton Hotels Corporation
08.2002 - 08.2004
Gift Shop Manager
Hilton Hotels Corporation
10.1998 - 08.2002
High School Diploma -
Destrehan High School