Betty Wons
Fresno,CA
Summary
Dynamic professional with extensive experience in office management and patient care at Omni Family Health. Proven ability to enhance workflow efficiency and ensure HIPAA compliance. Skilled in problem-solving and communication, successfully trained new staff and improved patient intake processes, delivering exceptional service.
Overview
26
26
years of professional experience
Work History
Front office/ Call Center Associate
Omni Family health
Fresno, CA
10.2020 - Current
- Answered incoming calls and provided the highest level of professionalism and knowledgeable service to every customer.
- Delivered excellent customer service through courteous interactions, enhancing patient satisfaction and experience.
- Coordinated communication between patients and healthcare providers to ensure clarity and timely information exchange.
- Managed patient information securely in compliance with HIPAA regulations.
- Executed accurate data entry into practice's EMR system, supporting efficient patient management.
- Scheduled appointments efficiently using electronic health record systems.
- Assisted in training new front office staff on office procedures and policies.
Claims Associate
Compass Health Administrators
Fresno, CA
11.2018 - 10.2020
- Processed claims by verifying information and determining coverage eligibility to facilitate timely approvals.
- Reviewed 1500 and UB04 forms for accuracy and compliance, contributing to error-free claim submissions.
- Resolved discrepancies in claims through effective problem-solving and negotiation skills.
- Communicated with clients to explain claims procedures and requirements clearly.
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
Intent Toddler Teacher
Pandas Day Care
Fresno, California
01.2012 - 11.2018
- Implemented age-appropriate curriculum to promote cognitive growth and exploration.
- Facilitated engaging learning activities for toddlers to foster development.
- Established safe, nurturing environments that supported children's emotional and social development during daily routines.
- Designed playtime activities that fostered social skills and teamwork among peers.
- Tracked and documented children's behavior and developmental milestones to guide individualized development strategies.
OFFICE COORDINATOR
AMDAL IN HOME CARE
Fresno, CA
05.2018 - 11.2018
- Coordinated staffing needs by collaborating with Digital Compliance officer and CEO, screening, interviewing, and hiring qualified caregiver staff.
- Monitored and supervised caregiving staff, implementing disciplinary measures, coaching, and conducting performance evaluations.
- Maintained filing system for all client records, ensuring proper alphabetical, chronological, and physical organization.
- Assures the filing of all paperwork in to appropriate section in an accurate and timely manner.
ADMINISTRATIVE ASSISTANT
LORETTAS LITTLE MIRACLES
Fresno, CA
03.2012 - 05.2018
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Developed and implemented office procedures to streamline workflow and improve communication.
- Engaged with patients, families, and staff courteously to foster a welcoming environment.
- Prepared patient charts, pre-admissions, and consent forms.
- Working with children with developmental delays as well as children chronic medical conditions such as, G-tubs, tracheostomies and Cerebral Palsy.
Certified Nursing Assistant
Community Living Center
Fresno, California
07.2000 - 07.2007
- Facilitated activities of daily living, including bathing, grooming, and dressing, to promote independence and dignity.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Supported residents with daily living activities and personal care tasks to enhance comfort and well-being.
- Documented resident progress and care activities accurately in records.
- Ensured clean and safe environment for residents and staff, promoting health and safety standards.
Education
High School Diploma -
Roosevelt High School
Fresno, CA06-1999
Some College (No Degree) - Medical Assistant
Galen College of Medical And Dental Assistant
Fresno, CASome College (No Degree) - Certified Nurses Assistant
Central Adult School
Fresno, CASkills
- Patient intake
- Electronic health records
- HIPAA compliance
- Administrative tasks
- Customer service excellence
- Organizational skills
- Problem solving
- Conflict resolution
- Communication
- Active listening
Timeline
Front office/ Call Center Associate
Omni Family health
10.2020 - Current
Claims Associate
Compass Health Administrators
11.2018 - 10.2020
OFFICE COORDINATOR
AMDAL IN HOME CARE
05.2018 - 11.2018
ADMINISTRATIVE ASSISTANT
LORETTAS LITTLE MIRACLES
03.2012 - 05.2018
Intent Toddler Teacher
Pandas Day Care
01.2012 - 11.2018
Certified Nursing Assistant
Community Living Center
07.2000 - 07.2007
High School Diploma -
Roosevelt High School
Some College (No Degree) - Medical Assistant
Galen College of Medical And Dental Assistant
Some College (No Degree) - Certified Nurses Assistant
Central Adult School