Summary
Overview
Work History
Education
Skills
Additional Information
Additional Information
Timeline
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Imani Fowler

Cincinnati,Ohio

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

6
6
years of professional experience

Work History

Call Center Representative

First Financial Bank
Cincinnati, OH
03.2024 - Current
  • Handling Debit Cards, Credit Cards, Loans and Mobile App/Website Assistance
  • Maintained detailed records of customer interactions and transactions for future reference.
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.
  • Participated in daily huddles with team members in order to discuss common goals and objectives.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.

Patient Service Representative

Aspen Dental
Cincinnati, Ohio
10.2022 - 03.2024
  • Apply administrative knowledge and courtesy to explain procedures and services to patients.
  • Balance deposits and credit card payments each day.
  • Use EMPS to schedule appointments.
  • Resolve billing inquiries and disputes in timely fashion.
  • Provided excellent customer service to patients and medical staff.
  • Verified insurance claims and determined fair amount for settlement.

Retail Stock & Fulfillment

Nordstrom
Cincinnati, OH
07.2021 - 10.2022
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Compiled reports of cost factors such as labor, production and equipment.
  • Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts.

Assistant Manager

New York & Company
Cincinnati, OH
11.2018 - 03.2020
  • Mentored team members to enhance professional development and accountability in workplace.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Created employee schedules to align coverage with forecasted demands.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

Retail Fulfillment and Cashier

Macys Department Store
Cincinnati, OH
10.2018 - 03.2020
  • Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
  • Assisted customers by answering questions and fulfilling requests.
  • Collaborated with sales floor maintenance personnel to quickly address health and sanitation issues.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Delivered consistently accurate orders, special requests and menu alterations.
  • Operated POS terminals and cash drawer balancing.
  • Verified accuracy of online order pickups, reducing dissatisfied service metrics and supporting return patronage.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.

Education

Cincinnati State S.T.E.M. Academy, Central Pkwy
Cincinnati, OH

Skills

  • Fashion Designer Brand
  • Credit/ Cash Handling
  • Customer service
  • Inventory/Inventory control
  • Layout
  • Develop product
  • Organization
  • Sales
  • Payment processing
  • Returns and exchanges
  • Planning and coordination
  • Teamwork
  • Packaging Expertise
  • Medical insurance
  • Training and Development
  • Attendance record management
  • Scheduling appointments
  • Patient Intake
  • Data Entry
  • Resolving issues
  • Call handling

Additional Information

  • Authorized to work in the U.S for any employer

Additional Information

  • Authorized to work in the U.S. for any employer

Timeline

Call Center Representative

First Financial Bank
03.2024 - Current

Patient Service Representative

Aspen Dental
10.2022 - 03.2024

Retail Stock & Fulfillment

Nordstrom
07.2021 - 10.2022

Assistant Manager

New York & Company
11.2018 - 03.2020

Retail Fulfillment and Cashier

Macys Department Store
10.2018 - 03.2020

Cincinnati State S.T.E.M. Academy, Central Pkwy

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