Betty Ann Wilson
Mountsterling,US
Summary
I am an experienced Trainer and Department Manager seeking an opportunity at your company. I have a strong track record and looking foward to bringing my skills and abilities to the team. I am a dependable asset to the team, always punctual and determined to get the job done. I never waiver in my contribution to my team as I am always ready to help out my co-workers to acheive the end result. I am a quick study with a didication to keep learning and improving on what I know. Being highly organized and detail oriented makes it easier to manage my own time for the success of the team.
Resourceful Group Supervisor known for high productivity and efficient task completion. Specialize in team leadership, conflict resolution, and operational planning. Excel in communication, adaptability, and problem-solving to effectively manage diverse teams and ensure project success.
Overview
22
22
years of professional experience
Work History
Internal Support Group Supervisor
Pearl Interactive
Winchester, US
02.2014 - Current
- Trainer
- Teach CCO new hire classes weekly for more than 38 new employees
- Instruct through lectures, discussions, demonstrations and hands on activity
- Design and create daily lesson plans along with activity
- Create and conduct small group and individual activities based on differentiated learning needs
- Internal Support Group Supervisor
- Answering calls and troubleshooting, supporting customer service representatives, Trainers and Supervisors
- Resolving issues with provided scripting and helping provide the correct path for phone calls to facilitate consumers
Department Manager
Walmart
Mountsterling, US
07.2006 - 07.2013
- Department Manager
- Responsible for the department and the employees in the department
- Conducted inventory and price changes
- Maintained and organized the department
- Organized meetings to boost Morale and stay on top of the department
- Organized quarterly meetings with senior management to review departmental goals and objectives.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Participated actively in strategic planning sessions with top executives from different divisions.
- Developed strategies to improve customer service and increase sales by 10% within 6 months.
Vault Manager/Lead Teller
US Bank
Lexington KY, KY
07.2003 - 06.2005
- Coordinated with outside agencies regarding security issues related to the management of a secure environment.
- Identified potential risks associated with storing valuable items in a secure location.
- Investigated incidents involving theft or loss of property from the vault area as needed.
Education
Banking School of Louisville
Louisville, Kentucky08.2003
GED -
Bourbon County High School
Paris, Kentucky09.2000
Skills
- Project Management
- Computer Literacy
- Training and Development
- Adaptability and Flexibility
- Digital Literacy and Tech Proficiency
- Remote Collaboration Skills
- Innovation management
- Critical thinking capability
- Leadership skills
- Priority management skills
Timeline
Internal Support Group Supervisor
Pearl Interactive
02.2014 - Current
Department Manager
Walmart
07.2006 - 07.2013
Vault Manager/Lead Teller
US Bank
07.2003 - 06.2005
Banking School of Louisville
GED -
Bourbon County High School