Bettye Jackson
GARDENA,CA
Summary
Hardworking Custodial Supervisor skilled at keeping custodial staff operating efficiently. Knowledgeable about purchasing supplies, controlling costs and assigning tasks. Trained in [Area of expertise] with history of [Type] success. Confident leader experienced in janitorial work. Motivates, trains and manages team to meet expectations every day. Knowledgeable about chemical handling, safety and cleaning procedures. Proficient in hazardous materials handling, cleaning procedures and maintenance requirements. Familiar with administering records, handling public inquiries and leading team meetings. Fluent in [Language]. Background includes safety coordination, program management and team leadership in custodial settings. Well-versed in [Description of facility type] operations and standard practices. Organized and disciplined professional with advanced problem-solving abilities.
Overview
23
23
years of professional experience
Work History
Custodian Supervisor
City Of Los Angeles
Los Angeles, CA
01.2000 - 09.2020
- Assigned job duties and monitored performance against objectives.
- Promoted efficient inventory practices among team members.
- Prepared and submitted accident and injury reports.
- Implemented standardized purchasing practices in line with department targets.
- Coordinated daily workflow through task prioritization and concise scheduling.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Maintained required records of work hours, budgets and payrolls.
- Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
Customer Service Agent
G2Services
Los Angeles, CA
04.1996 - 12.1998
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Educated customers on company systems, form completion and access to services.
Education
No Degree - Accounting
Los Angeles Southwest College
Los Angeles, CA03.1979
High School Diploma -
Gardena Senior High School
Gardena, CA06.1974
Skills
- Loss Prevention Strategies
- Reading Comprehension
- Employee Evaluation
- Budget Administration
- Active Listening
- Complex Problem-Solving
Timeline
Custodian Supervisor
City Of Los Angeles
01.2000 - 09.2020
Customer Service Agent
G2Services
04.1996 - 12.1998
No Degree - Accounting
Los Angeles Southwest College
High School Diploma -
Gardena Senior High School