Betty "Jo" Vaden

Triage Specialist

Cumberland Pediatrics

12.2007 - Current

Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
Delivered orientation and training of less experienced clinic staff in specific clinic operations and procedures.
Educated family members and caregivers on patient care instructions.
Provided skilled, timely and level-headed emergency response to critically-ill patients.
Investigated and resolved issues affecting hospital operations and patient care.
Recorded details regarding therapies to keep patient charts updated.
Streamlined communication between healthcare providers and patients, resulting in faster treatment times and improved outcomes.
Assisted in the development of educational materials for patients regarding self-care, preventative measures, and common health concerns.
Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
Enhanced patient care by efficiently prioritizing and assigning medical resources in emergency situations.
Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
Trained new Triage Specialists on company policies, procedures, and best practices to ensure consistent quality of service.
Communicated with healthcare team members to plan, implement and enhance treatment strategies.
Evaluated patient symptoms over the phone, accurately determining appropriate levels of care and directing them accordingly.
Equipped patients with tools and knowledge needed for speedy and sustained recovery.
Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
Facilitated communication between patients, families, and healthcare providers, offering empathetic support during challenging situations.
Developed strong relationships with local hospitals and clinics to streamline referral processes for patients requiring specialized care or further evaluation.
Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
Evaluated patient histories, complaints, and current symptoms.
Leveraged medical knowledge and critical thinking skills to address complex health concerns efficiently and effectively.
Managed high volumes of inbound calls while maintaining professionalism under pressure, providing timely assistance to callers experiencing medical crises.
Improved patient satisfaction rates by effectively addressing concerns and providing clear information during high-pressure situations.
Scheduled appointments for patients not requiring emergency services but needing examination from provider and consulting directly with provider.
Demonstrated respect, friendliness and willingness to help wherever needed.
Provided professional services and support in a dynamic work environment.
Skilled at working independently and collaboratively in a team environment.
Supported clinical staff by coordinating appointments, referrals, and other necessary services based on patient needs and priorities.
Worked effectively in fast-paced environments.
Demonstrated strong organizational and time management skills while managing multiple projects.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Excellent communication skills, both verbal and written.
Passionate about learning and committed to continual improvement.

Overview

Work History

Triage Specialist

Education

High School Diploma -

Timeline

Triage Specialist

High School Diploma -

Similar Profiles

Christian MasonChristian Mason

Beatriz Rodriguez AcunaBeatriz Rodriguez Acuna

Ashley SchallAshley Schall

Joseph AdamsJoseph Adams

Angelique BarrickAngelique Barrick