Betty Joanne Gear
31341 Barbara Court Gardner ,KS
Summary
Motivated professional with eighteen years of customer service experiences in Medical Laboratory Services for physicians, patients, and hospitals. Committed to customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Qualified laboratory experience and labcorp procedures.
Overview
24
24
years of professional experience
Work History
Customer Service Support Representative II
Laboratory Corporation of America Holdings
Overland Park, Kansas
08.2001 - 11.2019
- Enter customer interaction details to track requests, document problems and record solutions offered
- Navigating multiple screens and applications within Labcorp/ knowledge of laboratory procedures and multitasking abilities
- Respond to questions for billing (testing or specimen requirements)
- Organized and prioritized work to complete assignments in a timely, efficient manner.
Lab Assistant
Laboratory Corporation Of America
Overland Park, Kansas
11.2019 - 06.2020
- Assist the laboratory professional staff and facilitate production
- Sorting and receiving specimens in the department
- Performing routine instrument maintenance on all equipment
- Performing laboratory tasks of centrifuging specimens, printing extra labels, recording data (temperature charts, specimen storage and retrieval)
- Preparing reagents and/or media in the department
- Preparing specimens at workstations for testing (including building worklists, aliquoting specimens into sample cups, checking specimens for clots and fibrin, inoculation, slide preparation).
Specimen Management Support Service Representative
LabCorp
Overland Park, KS
06.2020 - 10.2023
- Resolve any production errors as requested by management
- Research and resolve any production errors while escalating when necessary
- Engage in continuous process and service level improvements
- Perform quality assurance checks to ensure efficiency and accuracy
- Perform administrative duties as needed
Reference Clerk Support Services
LabCorp
Overland Park , KS
10.2023 - Current
- Motivated staff through positive reinforcement techniques to enhance productivity.
- Collaborated with departments to develop effective customer-centric solutions.
- Assisted manager in establishing achievable team goals and monitored progress.
- Delegated tasks based on individual skill sets to optimize team performance.
- Trained new staff on processes and procedures for seamless onboarding.
- Coordinated team activities to ensure efficient project completion through effective task delegation.
Education
Some College -
Johnson County Community College
11.2000
Skills
- Professional Telephone Demeanor
- Problem Solving
- Good organizational skills
- Detail Oriented
- Excellent Multitasking
- Good Written and Verbal communication skills
References
References available upon request
Timeline
Reference Clerk Support Services
LabCorp
10.2023 - Current
Specimen Management Support Service Representative
LabCorp
06.2020 - 10.2023
Lab Assistant
Laboratory Corporation Of America
11.2019 - 06.2020
Customer Service Support Representative II
Laboratory Corporation of America Holdings
08.2001 - 11.2019
Some College -
Johnson County Community College
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