Myleen Arcangel
Stockton,CALIFORNIA
Summary
Dynamic customer service professional with a proven track record at McKissock, LLC, excelling in technical support and complaint resolution. Skilled in critical thinking and data entry, I enhanced customer satisfaction rates through effective troubleshooting and process improvements, while fostering team collaboration and training new representatives.
Overview
32
32
years of professional experience
Work History
Customer Service Representative Tech Support II
Colibri
02.2001 - Current
- Responded to customer inquiries, providing timely and accurate information using CRM systems.
- Resolved customer complaints with effective troubleshooting techniques, enhancing satisfaction rates.
- Assisted in training new representatives, fostering a collaborative team environment.
- Developed and implemented process improvements that streamlined service delivery workflows.
Quality Control Inspector
Lenthor Engineering
01.1995 - 02.1999
- Conducted inspections on incoming materials to ensure compliance with quality standards.
- Identified and documented defects in products, initiating corrective actions as needed.
- Collaborated with production teams to implement quality improvement initiatives.
- Developed and maintained inspection checklists to enhance accuracy in evaluations.
- Analyzed inspection data to identify trends and areas for process improvement.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Collaborated with production staff to establish and meet quality standards
- Completed precise measurements using special tools.
Quality Control Inspector
South Bay Circuits
10.1993 - 12.1994
- Trained new staff on quality control procedures and inspection techniques.
- Led root cause analysis meetings to address recurring quality issues effectively.
- Communicated with production team members about quality issues.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
- Ensured the accuracy of measurement tools and equipment by performing regular calibration checks and maintenance.
- Reduced return rates with proactive quality control measures and detailed product inspections prior to shipment.
- Weighed products prior to shipment to confirm accuracy.
Education
High School Diploma -
University of Baguio
Baguio City, PhillipinesDental Assisting
Bryman College
CASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Payment processing
- Professional telephone demeanor
- Order processing
- Live chat support
- Credit adjustments
- Technical support
- Computer proficiency
- Call center experience
Timeline
Customer Service Representative Tech Support II
Colibri
02.2001 - Current
Quality Control Inspector
Lenthor Engineering
01.1995 - 02.1999
Quality Control Inspector
South Bay Circuits
10.1993 - 12.1994
High School Diploma -
University of Baguio
Dental Assisting
Bryman College