Betty Kay Swanson
Antioch,IL
Summary
Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships.
Overview
28
28
years of professional experience
Work History
Workplace Experience Account Lead (Director Level)
ISS Facility Services - Client: SC Johnson
Racine, WI
06.2022 - 07.2023
- Managed the integration of front-of-house services across eight corporate campuses.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Managed 300+ conference rooms, coordinated sites and services for corporate meetings and large-scale events.
- Designed and implemented curated events that enhanced the client's corporate culture.
Event & Program Manager
Lakeside Legacy Foundation/Dole Mansion
Crystal Lake, IL
04.2017 - 05.2020
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Negotiated contracts with vendors, securing favorable terms that supported budgetary constraints.
- Interacted with customers and clients to identify business needs and requirements.
- Generated sales through facility rentals of historic mansion, art galleries, and performance spaces.
- Coordinated all aspects of two annual fundraising events: (1) a large-scale, 4-day annual community fundraising event attended by more than 50,000 guests and (2) Annual Gala.
- Designed and developed educational programs for adults, children, and families, including culinary and art classes, mansion tours, concert series, and summer camps.
Public Programs Manager, Education Department
John G. Shedd Aquarium
Chicago, IL
02.1995 - 06.2007
- Managed $500K expense budget effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Increased total revenue 52% over five years by identifying new revenue streams, improving marketing strategies, and maximizing audience engagement and participation.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved quality of existing programs and launched new, innovative and highly successful programs that generated new revenue streams and gained access to new audiences.
Education
Certificate in Project Management -
Loyola University
Chicago, IL03.2007
Bachelor of Arts, Environmental Biology -
St. Mary's University
Winona, MN05.1989
Skills
- Strategic planning
- Verbal and written communication
- Team leadership
- Project management
- Budget management
- Audience engagement
- Special events
- Customer service
- Non-profit management
- Public speaking and presentation
- Microsoft Office, Salesforce
References
Furnished upon request.
Timeline
Workplace Experience Account Lead (Director Level)
ISS Facility Services - Client: SC Johnson
06.2022 - 07.2023
Event & Program Manager
Lakeside Legacy Foundation/Dole Mansion
04.2017 - 05.2020
Public Programs Manager, Education Department
John G. Shedd Aquarium
02.1995 - 06.2007
Certificate in Project Management -
Loyola University
Bachelor of Arts, Environmental Biology -
St. Mary's University