Betty L Chavez
Community Service
Kennewick ,WA
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Bilingual Benefits Specialist dedicated to assisting the community with accessible resources for wellness. Offering more than 20 years of community services expertise and human relations. Composed, talented and considered effective team player. Collaborative individual with expertise in providing exemplary service regarding benefits support. Multitasking Benefits Specialist knowledgeable in state and federal regulations and maintaining employee confidentiality.
Overview
22
22
years of professional experience
Work History
Public Benefit Specialist
Dept. Of Social & Health State Of Washington
Richland , WA
2023.01 - Current
- Independently processed applications and conducted intensive interviews to determine eligibility/re eligibility for medical, cash, and food assistance using numerous applications
- Identify, review, and analyze various documents to assist in determining eligibility for the various programs. ∙ Process change of circumstances, assess effect of reported changes on continuing eligibility and updating case as necessary. .
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Recognize and recomputed any incorrect grants.
- Facilitate all staff and unit meetings, presenting government information and updates
- Work was held to a standard of a less than 3% error rate, continually meet and exceed standards.
- Participated in community mobile outreach to promote services and engage with public.
ASI EXIT INTERIVEWER - PROGRAM CLERK
Benton-Franklin Health District
Kennewick , WA
2003.01 - 2016.01
- Experience working with ethnically diverse, substance-abusing individuals.
- Conducted interviews with participants to assess exit program eligibility.
- Experience conducting clinical or research interviews
- Interviews the subject using the Addiction Severity Index (ASI) exit interview with the subject's consent to participate in the study interview.
- Utilized behavioral-based interviewing techniques to evaluate candidates
- Developed and implemented interviewing processes to achieve consistent and structured approach.
- Identify the client's requirements, and if necessary, direct them to the Health Department's services as well as other resources and organizations.
- Produced high-quality communications for internal and external use.
- Conducted other program interviews and coverage with participants to assess program eligibility.
- Managing schedule and appointments to to maintain smooth flow of operations.
- Approved program vouchers to cliental.
Assessment Specialist/Program Monitor II
Benton-Franklin Community Action Committee
Pasco , WA
2001.02 - 2003.12
- Advised program nutrition care team about which clients should be referred to child care licensing team for non compliance.
- Equipped program clients with self-management skills and educational information and encouraged clients to fully participate in program updates, trainings, and policies.
- Documented assessments and correction action plan in confidential electronic program record.
- Communicated results of participant assessment period in writing and verbally and assisted in preparation of final assessment report.
- Communicated results of participant assessments in writing and verbally to program coordinator and team.
Education
Bachelor of Science - Psychobiology
2021.08 - 2023.07
- Completed AP course in Criminal Justice
- Relevant Coursework: Sociology Internship 3 semesters
Associate of Science - DTA
2012.01 - 2013.01
Associate of Applied Science - Criminal Justice
2013.01 - 2015.01
General Studies Certificate in Criminal Justice -
2015.01 - 2015.01
Skills
Online training experience
Timeline
Public Benefit Specialist - Dept. Of Social & Health State Of Washington
2023.01 - Current
Washington State University - Bachelor of Science, Psychobiology
2021.08 - 2023.07
Columbia Basin College - General Studies Certificate in Criminal Justice,
2015.01 - 2015.01
Columbia Basin College - Associate of Applied Science, Criminal Justice
2013.01 - 2015.01
Columbia Basin College - Associate of Science, DTA
2012.01 - 2013.01
ASI EXIT INTERIVEWER - PROGRAM CLERK - Benton-Franklin Health District
2003.01 - 2016.01
Assessment Specialist/Program Monitor II - Benton-Franklin Community Action Committee
2001.02 - 2003.12
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