Sixta Socorro Rivas Gutierrez
Des Moines,IA
Summary
Dynamic professional with a proven track record in customer service and educational program leadership at Foundever and Afterschool Academy. Excelled in active listening and problem-solving, enhancing client satisfaction and student learning outcomes. Skilled in Microsoft Word and team collaboration, demonstrating a passionate commitment to helping others with honesty and responsibility.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Foundever
03.2021 - 03.2023
- Answering 45 incoming phone calls, emails and faxes per day from customers
- Requesting customers bank account information
- Helping customers with online banking
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Group Leader
Afterschool Academy
01.2019 - 12.2020
- Creating lessons plan for each activity.
- Help children to develop their skill to learn new language and improve their educational skills
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Conducted routine inspections to check quality and compliance with established specifications.
- Established clear goals and expectations for any activity, promoting accountability and fostering high-performance culture.
Education
Bachelor of Science - Teaching English As A Second Language (ESL)
Universidad National Autonoma De Nicaragua UNAN
Managua, Nicaragua02.2020
Technical Course - Secretariado Ejecutivo - Executive Secretary
Manuel Olivares Technical School
Managua, Nicaragua01.2019
High School Diploma -
Colegio Publico 14 De Septiembre
Managua, Nicaragua12.2014
Skills
- Active Listening
- Data Entry
- Patient Attention to details
- Strong communicative
- Teamwork
- Passionate to help other
- Honest and responsible
- Computer Proficiency
- Customer Relations
- Problem Resolution
- Complaint Handling
- Critical Thinking
- Customer satisfaction measurement
- Client Relations
- Call Management
Timeline
Customer Service Representative
Foundever
03.2021 - 03.2023
Group Leader
Afterschool Academy
01.2019 - 12.2020
Bachelor of Science - Teaching English As A Second Language (ESL)
Universidad National Autonoma De Nicaragua UNAN
Technical Course - Secretariado Ejecutivo - Executive Secretary
Manuel Olivares Technical School
High School Diploma -
Colegio Publico 14 De Septiembre
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