Betzabeht Santos
Sunrise,FL
Summary
Experienced floor supervisor with a proven track record in team building and leadership. Highly organized, adaptable, and hardworking, with a dedication to optimizing operations and fostering a collaborative work environment. Demonstrated ability to effectively manage and motivate team to achieve goals and exceed expectations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Floor Supervisor
The North Face
Sunrise, FL
09.2018 - Current
- Trained new employees on company policies, procedures, and product knowledge to ensure they are well equipped to deliver exceptional customer service
- Delegate tasks to sales associates, ensuring smooth operation of daily activities and optimal productivity on the sales floor
- Promoted open communication and teamwork among staff members
- Collaborated with management to develop and implement initiatives to improve store operations and enhance the customer experience
- Maintained a clean, organized, visually appealing store environment, adhering to company standards and guidelines
- Monitor sales performance and traffic to identify trends and opportunities for improvement, ultimately contributing to the store's success and profitability
- Collaborate with team members to set and exceed company goals, leveraging strong leadership and communication skills to inspire and motivate others to perform at their best
- Experienced in receiving and processing shipment promptly and accurately
- Managed warranties and damages ensuring paperwork is filled out properly and product is shipped out in a timely manner
- Trained and supervised team in proper inventory procedures and stockroom organization.
Sales Associate
The North Face
Sunrise, FL
09.2018 - 12.2022
- Executed opening tasks, including cleaning, restocking, and arranging merchandise displays to enhance customer experience
- Offered customers a welcoming environment by addressing their needs
- Partnered with the stock manager with the incoming shipments, including pricing, hanging, back-stocking, and running racks
- Extended training to new hires on store operations and standards.
Sales Associate
Timberland
Sunrise, FL
05.2017 - 09.2018
- Provided customers with assistance, ensuring a positive shopping experience
- Upheld store cleanliness with organizing, restocking, and merchandising
- Managed cash transactions while utilizing upselling techniques to increase sales revenue.
Education
Bachelor of Business Administration -
Florida International University
12.2023
Associate In Arts -
Broward College
05.2021
Skills
- Leadership
- Communication
- Customer Service
- Spanish (fluent)
- Organizational
- Team Building
- Adaptability
- Motivation
Certification
- Business Specialist
- Business Operations
- Accounting Technology Specialist
Timeline
Floor Supervisor
The North Face
09.2018 - Current
Sales Associate
The North Face
09.2018 - 12.2022
Sales Associate
Timberland
05.2017 - 09.2018
Bachelor of Business Administration -
Florida International University
Associate In Arts -
Broward College
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