David Arthur Johnson Jr
Lakewood,CO
Summary
Highly motivated and detail-oriented professional with a proven track record in providing exceptional customer service. Possesses strong communication skills and a commitment to accuracy in all interactions and tasks.
Overview
28
28
years of professional experience
Work History
Floor Supervisor
Ace Hardware Stores
Arvada, Colorado
05.2022 - Current
- Overseeing and directing the work of sales associates and other team members.
- Delegating tasks and ensuring they are completed efficiently and accurately.
- Ensuring that all customers receive exceptional service by greeting them, assisting with their needs, and answering questions.
- Promoting Ace Hardware's "helpful" image and building customer loyalty.
- Communicating effectively with store management, colleagues, and customers.
Property Management and Maintenance
Independent Property Services (Self-Employed))
Denver, Colorado
01.2011 - 01.2021
- Oversaw all aspects of building maintenance, repairs, and operational efficiency for properties/buildings.
- Developed and implemented preventative maintenance schedules to minimize downtime and ensure optimal building functionality.
- Managed vendor relationships, including soliciting bids, negotiating contracts, and overseeing the work of external contractors.
- Responded to and resolved tenant maintenance requests promptly and efficiently, ensuring high levels of tenant satisfaction.
- Served as the primary point of contact for tenants regarding maintenance requests and building-related issues.
Telemarketing Manager
Mika Marketing
Denver, Colorado
01.1997 - 01.2009
- Led and managed a team of [Number] telemarketing agents, including recruitment, hiring, onboarding, training, and performance management.
- Provided ongoing coaching, feedback, and motivation to team members to achieve individual and team sales targets.
- Conducted regular team meetings to communicate goals, updates, and best practices.
- Fostered a positive and productive work environment, promoting teamwork and high morale.
- Resolved employee issues and conflicts in a professional and timely manner.
- Served as the primary point of contact for client accounts, building and maintaining strong relationships.
- Addressed client concerns and ensured client satisfaction with service delivery.
- Prepared and presented reports on agency and campaign performance to senior management.
Education
High School Diploma -
Aurora Central High School
Aurora, CO05-1983
Skills
- Team leadership
- Customer service
- Inventory management
- Leadership
- Communication
Timeline
Floor Supervisor
Ace Hardware Stores
05.2022 - Current
Property Management and Maintenance
Independent Property Services (Self-Employed))
01.2011 - 01.2021
Telemarketing Manager
Mika Marketing
01.1997 - 01.2009
High School Diploma -
Aurora Central High School