Kennedi Shinault
Holly Ridge,NC
Summary
Responsive team leader with strong sales background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Floor Supervisor
Shark Attack
Sneads Ferry, North Carolina
05.2024 - Current
- Supervised daily floor operations to ensure smooth workflow and efficient service.
- Trained and mentored team members on customer service best practices and product knowledge.
- Managed inventory levels, ensuring stock availability for peak customer demand periods.
- Assisted in resolving customer complaints, ensuring satisfaction and loyalty to the brand.
- Supervised and evaluated staff performance, providing feedback and guidance as needed.
- Performed daily opening and closing procedures according to established guidelines.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Managed cash register operations including deposits, withdrawals, transfers.
- Monitored inventory levels and placed orders for additional stock as required.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
Ice Cream Server
Southern Sweets
Sneads Ferry, North Carolina
05.2024 - 07.2026
- Served ice cream and desserts to customers with a friendly demeanor.
- Maintained cleanliness and organization of serving area and equipment.
- Assisted customers in selecting flavors and toppings based on preferences.
- Operated cash register and handled customer transactions accurately.
- Collaborated with team members to ensure smooth service during busy periods.
- Closed shop by cleaning workstations, restocking shelves with supplies, emptying trash cans.
- Operated cash register to collect payments from customers.
- Greeted guests pleasantly, discussing specialty flavors and answering allergen concerns.
- Organized ice cream flavors, toppings, syrups, and other ingredients in the work area.
- Provided excellent customer service by responding promptly to customer inquiries and requests.
- Cleaned tables, chairs and dining areas after customer use.
- Memorized menu items, identifying allergens to streamline service to customers.
- Cleaned and organized utensil area, napkins station and restroom facilities.
- Trained new employees on proper food handling techniques and customer service standards.
- Followed proper sanitation guidelines when handling food products.
Education
Associate of Science
Coastal Carolina Community College
Jacksonville, NC 08.2026 - 08.2026
Dixon High School
Holly Ridge, NCSkills
- Customer service
- Team building
- Employee training
- Inventory management
- Cash handling
- Customer relations
- Service delivery coordination
- Customer engagement strategies
- Customer satisfaction
- Team leadership
- Retail merchandising
- Workplace organization
- Employee motivation
- Team supervision
- Task delegation
- Workplace safety
- Team collaboration
- Reliability
- Basic mathematics
Certification
- CPR certified
- First Aid certified
References
References available upon request.
Timeline
Associate of Science
Coastal Carolina Community College
08.2026 - 08.2026
Floor Supervisor
Shark Attack
05.2024 - Current
Ice Cream Server
Southern Sweets
05.2024 - 07.2026
Dixon High School