Kevin Gorman
Las Vegas,NV
Summary
Results-driven professional specializing in gaming and casino management, recognized for optimizing task efficiency and productivity. Proficient in overseeing operations, ensuring regulatory compliance, and managing finances to facilitate smooth operations. Effective leader with exceptional communication and problem-solving abilities that inspire teams to achieve and surpass goals.
Overview
14
14
years of professional experience
Work History
Floor Supervisor
Caesars Palace Las Vegas
Las Vegas, USA
06.2024 - Current
- Supervise table games operations, ensuring compliance with regulatory and procedural standards.
- Handle game financials, including slip verification and accurate inventory management.
- Conduct dealer performance assessments to promote exceptional guest service.
- Demonstrate interactive skills in resolving guest disputes for effective service recovery.
- Enhance customer loyalty through strategic total rewards enrollment facilitation.
Manager
Circa Hotel and Casino
Las Vegas, USA
11.2020 - 06.2024
- Directed and supervised Assistant Shift Managers, Floor Supervisors, and Dealers to enhance operational cohesion across three properties.
- Set work priorities and scheduled assignments while leading employee evaluation, orientation, and training to improve team readiness.
- Managed hiring events and trained staff on relevant software applications, ensuring effective onboarding and operational efficiency.
- Oversaw planning, implementation, and evaluation of casino operations, coordinating with departments to ensure smooth operations.
- Ensured comprehensive compliance with all applicable regulatory, departmental, and company policies.
Assistant Casino Manager
The D/Golden Gate
Las Vegas, USA
03.2017 - 11.2020
- Supervised floor supervisors and dealers, conducting employee evaluations and team meetings to enhance team collaboration and drive performance improvement.
- Trained floor staff on marker issuance, buy-backs, and Title 31 compliance procedures, ensuring adherence to regulations and streamlining operational processes.
- Managed table games scheduling and served as relief shift manager for two properties, ensuring smooth operations during peak hours.
- Facilitated implementation of new rating and compliance software with floor staff, improving user proficiency and compliance accuracy.
Floor Supervisor
Golden Nugget
Las Vegas, USA
11.2012 - 03.2017
- Monitored games to detect cheating and enforce rules, fostering fair play and improving guest experience.
- Resolved guest disputes and verified winnings while processing dealer payments, maintaining operational integrity and guest satisfaction.
- Coached dealers and facilitated player interactions, building teamwork and enriching game atmosphere.
- Ensured strict adherence to Title 31, Gaming Control Regulations, and Internal Control Procedures.
- Applied company and departmental policies, demonstrating strong knowledge of gaming policies and game procedures.
Education
Masters Degree - Executive Master of Hospitality Administration
University of Nevada, Las Vegas
Las Vegas, NV07-2025
Executive Master - Hospitality Management
University of Las Vegas
Las Vegas, NVSkills
- Table games management
- Game operations management
- Regulatory compliance
- Service recovery
- Staff development
- Leadership presence
- Team leadership
- Problem solving
- Conflict resolution
- Attention to detail
- Effective communication
Timeline
Floor Supervisor
Caesars Palace Las Vegas
06.2024 - Current
Manager
Circa Hotel and Casino
11.2020 - 06.2024
Assistant Casino Manager
The D/Golden Gate
03.2017 - 11.2020
Floor Supervisor
Golden Nugget
11.2012 - 03.2017
Masters Degree - Executive Master of Hospitality Administration
University of Nevada, Las Vegas
Executive Master - Hospitality Management
University of Las Vegas