Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Betzaida Gonzalez

Lake Mary,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Registered Medical Assistant

Orlando Health
Lake Mary, Florida
07.2024 - Current
  • Maintained accurate patient records using electronic health record systems.
  • Scheduled appointments and managed patient flow in busy clinic settings.
  • Educated patients on treatment plans and medication instructions.
  • Ensured compliance with safety and sanitation standards in clinical environments.
  • Maintained clinical records according to HIPAA regulations.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Educated patients about medications, procedures and physician's instructions.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.

Senior Medical Assistant

Orlando Health Physician Associates
Oviedo, Florida
10.2021 - 06.2024
  • Supported physicians in examinations, procedures, and diagnostic tests.
  • Performed patient intake and assisted in patient care procedures.
  • Documented medical data in patient charts, facilitating accurate records.
  • Triaged patients and performed vital checks for patient flow facilitation.
  • Monitored supply inventory for low stock and worked with staff to reorder.
  • Complied with personal protective equipment requirements to protect against exposure to infectious body fluids and other hazardous substances.
  • Assisted physicians with injections.
  • Cleaned treatment rooms, complying with infection control standards.
  • Fostered positive relationships with colleagues, vendors, patients and their families.
  • Assisted in hospital admissions, discharges by preparing necessary paperwork, forms.

Manager

First Choice Urgent Care
Oviedo, Florida
01.2021 - 10.2021
  • Maintained a high level of confidentiality when handling sensitive patient information.
  • Prepared examination rooms prior to patient visits by stocking supplies and arranging equipment.
  • Demonstrated ability to accurately document patient information in electronic health records.
  • Ensured proper maintenance of medical equipment and instruments.
  • Monitored inventory levels of medical supplies ensuring adequate stock at all times.
  • Administered medications and injections under the direction of a physician.
  • Documented medical data in patient charts, facilitating accurate records.
  • Cleaned treatment rooms and medical instruments, complying with infection control standards.
  • Scheduled appointments and maintained patient records.
  • Stocked supplies and instruments for examination rooms.
  • Supported physicians in examinations, procedures, and diagnostic tests.
  • Mentored and trained new employees on company policies and procedures.
  • Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
  • Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
  • Monitored team productivity and performance to support goals.
  • Assigned, prioritized, and delegated tasks and responsibility to departmental employees.
  • Counseled and disciplined employees, driving performance improvement.
  • Defined and coordinated team goals and objectives to drive success.
  • Conducted regular staff meetings to foster effective communication and performance.
  • Assisting patients with sleep apnea medication and machines.
  • Refill medications and triage patient.
  • Triaged patients and performed vital checks for patient flow facilitation.
  • Maintained established quality control standards, driving continuous improvement efforts.

Medical Assistant

AdventHealth
Altamonte Springs, FL
02.2020 - 11.2020
  • Maintained a high level of confidentiality when handling sensitive patient information.
  • Prepared examination rooms prior to patient visits by stocking supplies and arranging equipment.
  • Demonstrated ability to accurately document patient information in electronic health records.
  • Ensured proper maintenance of medical equipment and instruments.
  • Monitored inventory levels of medical supplies ensuring adequate stock at all times.
  • Administered medications and injections under the direction of a physician.
  • Documented medical data in patient charts, facilitating accurate records.
  • Cleaned treatment rooms and medical instruments, complying with infection control standards.
  • Scheduled appointments and maintained patient records.
  • Stocked supplies and instruments for examination rooms.
  • Supported physicians in examinations, procedures, and diagnostic tests.

Medical Assistant

Salud VIP care
08.2019 - 02.2020
  • Scheduled appointments and managed patient flow in busy clinics.
  • Educated patients on treatment plans and health management strategies.
  • Coordinated with insurance companies for patient referrals and authorizations.
  • Maintained cleanliness and organization of clinical workspaces and supplies.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.

Medical Assistant

Florida Hospital Medical Group
Altamonte Springs, FL
12.2017 - 08.2019
  • Assisted healthcare providers with patient examinations and treatments.
  • Scheduled appointments and managed patient flow in busy clinics.
  • Collected and documented patient medical histories accurately.
  • Educated patients on treatment plans and health management strategies.
  • Coordinated with insurance companies for patient referrals and authorizations.
  • Maintained cleanliness and organization of clinical workspaces and supplies.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Administered injections, medications and treatments as directed by the physician.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Documented notes during patient visits.

Medical Assistant

Atlantic Ear, Nose
Orange City, FL
05.2017 - 12.2017
  • Assisted healthcare providers with patient examinations and treatments.
  • Scheduled appointments and managed patient flow in busy clinics.
  • Collected and documented patient medical histories accurately.
  • Educated patients on treatment plans and health management strategies.
  • Coordinated with insurance companies for patient referrals and authorizations.
  • Maintained cleanliness and organization of clinical workspaces and supplies.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Documented notes during patient visits.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.

Site Coordinator(Supervisor)/Medical Assistant

Urgent Care
Waterbury, CT
07.2013 - 04.2017
  • Scheduled appointments and maintained patient records.
  • Conducted pre-authorizations and referrals to meet third-party insurer requirements.
  • Documented medical data in patient charts, facilitating accurate records.
  • Prioritized patient needs identified through phone, electronic, and walk-in communication to comply with established guidelines.
  • Assisting with procedures.
  • Sterilization of instruments.
  • Triage the patient with vital signs and medical history.
  • Void and trials.
  • Assisting with catheter removal and changes.
  • Triage patients.
  • Assisting physicians with procedures.
  • Refill the medication.
  • Sterilizing instruments.
  • Oversee staffing and employee scheduling for site efficiency.
  • Knowledgeable of Release of Information standards, policies, and procedures, as well as HIPAA regulations, and able to complete work in compliance with these and other standards.
  • Patient Services: Provide excellent care, and follow up with patient concerns as needed.
  • Managed event staff scheduling and coordination to ensure continuous coverage.
  • Facilitated training and development sessions for site staff to enhance skills and safety awareness.
  • Managed site inventory, ordering supplies as necessary to avoid project delays.
  • Trained new employees on company policies and operational procedures.
  • Resolved employee conflicts and fostered a positive team environment.
  • Directed and supervised team of 15 employees in daily operations.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Fostered a positive and motivating work environment, leading to an increase in team morale.

Education

Medical Assistant Program -

Branford Hall Career Institute
Southington, CT
06.2013

High School Diploma -

Waterbury High School
Waterbury, CT
06.1996

Bachelor of Science - Human Resources Management

Southern New Hampshire University
Hooksett, NH

Skills

  • HIPAA Compliance
  • Clinical Documentation
  • Medical Office Procedures
  • Vital Sign Monitoring
  • Privacy and confidentiality
  • Wound Care Assistance
  • Insurance Verification
  • First-aid and CPR
  • Electronic health records
  • Team leadership
  • Time management

Certification

  • Registered Medical Assistant (RMA)
  • CPR Certification
  • Bilingual interpreter
  • Foundational Leadership Series Certificate

Timeline

Registered Medical Assistant

Orlando Health
07.2024 - Current

Senior Medical Assistant

Orlando Health Physician Associates
10.2021 - 06.2024

Manager

First Choice Urgent Care
01.2021 - 10.2021

Medical Assistant

AdventHealth
02.2020 - 11.2020

Medical Assistant

Salud VIP care
08.2019 - 02.2020

Medical Assistant

Florida Hospital Medical Group
12.2017 - 08.2019

Medical Assistant

Atlantic Ear, Nose
05.2017 - 12.2017

Site Coordinator(Supervisor)/Medical Assistant

Urgent Care
07.2013 - 04.2017

Medical Assistant Program -

Branford Hall Career Institute

High School Diploma -

Waterbury High School

Bachelor of Science - Human Resources Management

Southern New Hampshire University

Similar Profiles

CREATE PROFILE