Willie Grace
Kissimmee
Summary
Results-driven professional with extensive experience at Orlando Health in operational efficiency and team leadership. Expertise in enhancing patient care outcomes through effective inventory control systems and strategic problem-solving. Strong verbal communication skills foster collaboration and drive exceptional service delivery.
Overview
8
8
years of professional experience
Work History
Group Leader
Orlando Health
07.2023 - Current
- Enhanced operational efficiency and patient care by leading cross-functional teams.
- Developed staff training programs for compliance with healthcare standards and practices.
- Demonstrated commitment to excellence, delivering consistently high-quality work outcomes.
- Monitored team performance, identifying improvement opportunities through data analysis.
- Strategically delegated tasks, ensuring timely completion of team objectives.
- Maintained organized production areas to prevent hazards and work delays.
Catering Coordinator
Orlando Health
10.2019 - 07.2023
- Enhanced dietary compliance by coordinating catering with medical staff and departments.
- Ensured timely food deliveries while adhering to health and safety standards.
- Created client-focused menus with chefs, prioritizing nutrition and satisfaction.
- Trained new staff on efficient catering processes, improving overall service quality.
- Streamlined event setups and breakdowns, minimizing client schedule disruptions.
- Implemented sustainable catering practices, supporting environmental conservation initiatives.
Dishwasher
Orlando Health
06.2019 - 10.2019
- Ensured safe kitchen environment by maintaining cleanliness of equipment and work areas.
- Streamlined dishwashing efficiency by operating commercial cleaning machinery for utensils.
- Organized clean dishes to support kitchen staff and maintain an orderly workspace.
- Collaborated with team members to enhance dishwashing processes and boost productivity.
- Complied with food safety regulations while cleaning and handling kitchenware.
- Promoted cleanliness by removing trash and organizing supplies in kitchen areas.
Manager
Subway Restaurants
01.2018 - 05.2019
- Ensured compliance with food safety and sanitation standards through daily operations oversight.
- Trained team members to enhance customer service and operational efficiency.
- Optimized inventory management, reducing waste and maintaining ideal stock levels.
- Boosted customer satisfaction by implementing effective staff scheduling and training.
- Conducted performance evaluations, pinpointing improvement areas in team dynamics.
- Maintained a professional and safe environment for employees and customers.
Retail Supervisor
Home Depot
08.2017 - 01.2018
- Enhanced service efficiency by assisting in daily store operations.
- Provided product knowledge support to team members, improving customer service.
- Ensured accurate inventory records through effective use of point-of-sale systems.
- Collaborated with management to establish visual merchandising and store layout standards.
- Resolved customer inquiries and issues, significantly boosting satisfaction levels.
- Trained new employees on policies and sales techniques, improving their performance.
Education
High School Diploma -
Palm Beach Gardens Community High School
Palm Beach Gardens, FL06-1995
Skills
- Verbal and written communication
- Relationship building
- Continuous improvement
- Schedule coordination
- Group and individual instruction
- Inventory control
- Shift leadership
- Teamwork and collaboration
- Customer service
- Problem-solving abilities
Timeline
Group Leader
Orlando Health
07.2023 - Current
Catering Coordinator
Orlando Health
10.2019 - 07.2023
Dishwasher
Orlando Health
06.2019 - 10.2019
Manager
Subway Restaurants
01.2018 - 05.2019
Retail Supervisor
Home Depot
08.2017 - 01.2018
High School Diploma -
Palm Beach Gardens Community High School