Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kenadie Gatewood

Memphis,TN

Summary

Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales. Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver. Skilled Associate with solid understanding of sales environment intricacies. Polished in navigating complex environments to meet and exceed sales goals. Resourceful understanding of deep customer-issue resolution tasks. Dedicated Community Service Volunteer with Girls and Pearls at Colonial Middle School, very passionate about engaging in outreach programs and with the community. Skilled in identifying resources to meet needs and helping community members obtain benefits and services. Recognized for providing exceptional emotional support to individuals obtaining help. Compassionate Teen mentee with years of experience coordinating community programs with Tennessee 4th COGIC and allocating resources. Dedicated to excellent patient care through an empathetic approach. Thrives in team-based or independently-motivated settings. Team-oriented leader with proven leadership and motivational skills successful in helping group members achieve business goals. Respectful and clear communicator focused on enhancing teamwork and collaboratively addressing challenges with logical approaches. Skilled in building relationships and enhancing employee satisfaction to drive work performance.

Overview

4
4
years of professional experience

Work History

Group Leader

YMCA
08.2023 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Supported staff with developing professional skills and abilities, uplifting team performance.
  • Delegated tasks strategically and monitored progress for timely completion.
  • Resolved conflict quickly to limit operational disruption and maintain positive, productive working environments.

Team Member

Chick Fill A
03.2023 - 07.2023
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Developed strong cooperative relationships with coworkers and managers.
  • Operated register to process payments and collect cash payment for order totals.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.

Sales Associate

Windsor Fashions
11.2022 - 02.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.

Sortation Associate

Amazon
11.2021 - 09.2022
  • Sorted packages into delivery routes by factors such as size, weight and destination.
  • Met demanding performance targets by working efficiently and backing up fulfillment team members.
  • Evaluated condition of items to determine whether to accept or reject returns and routed acceptable items to stations for repackaging and resale.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Receptionist

Exporta Fitness
04.2022 - 07.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.

Cashier

Torchy's Tacos
03.2021 - 07.2021
  • Operated cash register, collected payments, and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Accepted cash and credit card payments, issued receipts, and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Helped with purchases, locating items and signing up for rewards programs.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Answered customer questions, provided store information, and directed customers to designated store areas.

Sales Associate

Journeys Underground
10.2019 - 12.2019
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Built trusting relationships with customers by making personal connections.
  • Met merchandise processing standards and maintained organized and accessible work area.

Education

Some College (No Degree) - Professional Studies PNST

University of Memphis
Memphis, TN
05.2024

High School Diploma -

Ridgeway High School
Memphis, TN
05.2020

Skills

  • Retail sales
  • Team collaboration
  • Strong organization skills
  • Active listening
  • Working collaboratively
  • Microsoft Office
  • Teambuilding
  • Work ethic
  • Data management
  • Cash handling accuracy
  • Merchandising knowledge
  • Cash register operation
  • Written and oral communication skills
  • Reading comprehension skills
  • Product Sales
  • Customer- and service-oriented
  • Excellent communication skills
  • Reliable and punctual
  • Team player mentality
  • Listening skills
  • Money handling
  • Outgoing personality
  • Verbal/written communication
  • Student Empowerment
  • Child Development
  • Microsoft Word
  • Middle School Education
  • Verbal and Written Communication
  • Student Counseling
  • Lesson Planning

Timeline

Group Leader

YMCA
08.2023 - Current

Team Member

Chick Fill A
03.2023 - 07.2023

Sales Associate

Windsor Fashions
11.2022 - 02.2023

Receptionist

Exporta Fitness
04.2022 - 07.2022

Sortation Associate

Amazon
11.2021 - 09.2022

Cashier

Torchy's Tacos
03.2021 - 07.2021

Sales Associate

Journeys Underground
10.2019 - 12.2019

Some College (No Degree) - Professional Studies PNST

University of Memphis

High School Diploma -

Ridgeway High School
Kenadie Gatewood