Betzaida Ortiz Ortiz
Dollar General Store
Auburn,GA
1
Language
6
years of professional experience
Results-driven professional with strong customer service and problem-solving skills. Proven ability to manage client relationships and streamline processes, enhancing satisfaction and operational efficiency.
Work History
Assistant Manager
1 Year 3 Months- Coordinated inventory management, ensuring accurate stock levels and timely replenishment.
- Implemented promotional displays to enhance product visibility and drive sales.
- Analyzed customer feedback to improve service delivery and resolve issues efficiently.
- Assisted in training new staff on operational procedures and customer service standards.
- Managed daily cash handling procedures, ensuring accuracy in transactions and deposits.
- Supported loss prevention strategies by monitoring store activities and inventory controls.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Account Manager
4 Years 1 Month- Managed client relationships, ensuring satisfaction and retention through proactive communication.
- Developed tailored solutions to meet customer needs, enhancing product utilization and loyalty.
- Coordinated cross-functional teams to streamline order processing and improve delivery timelines.
- Analyzed sales data to identify trends, informing strategic decisions for product offerings.
- Streamlined internal processes for better efficiency in account management tasks.
- Built diverse and consistent sales portfolio.
Education
High School Diploma
Skills
Financial management
Cash management
Customer service
Team leadership
Inventory control
Workload management
Team collaboration
Decision-making
Problem-solving
Fluent Bilingual
Speak, Read and write Spanish
Languages
Spanish
Full Professional
Timeline
Assistant Manager
Dollar General Store
06.2025 - CurrentRead More
Account Manager
ACS Auto Parts of Georgia
07.2020 - 08.2024Read More
Jaime A Collazo Del Rio
High School Diploma
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