Betzayda Najera
Phoenix,AZ
Summary
Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge.
High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates.
Overview
1
1
year of professional experience
2026
2026
years of post-secondary education
Work History
Authorized sales representative
AT&T
Phoenix, AZ
05.2025 - 03.2026
- Assisted customers with product selection and service inquiries.
- Demonstrated product features and benefits to potential customers.
- Processed customer orders and maintained accurate records.
- Collaborated with team members to achieve sales goals.
- Managed inventory by restocking shelves and organizing products.
- Educated customers on promotions and service plans available.
- Resolved customer complaints and provided effective solutions.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Identified opportunities for cross-selling additional products and services.
- Managed inventory levels by ordering sufficient stock for each account.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Greeted and assisted customers to foster positive experiences.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Operated register, handled cash and processed credit card transactions.
Education
CCP College Prep High School
Phoenix, AZSkills
- Sales strategy
- Customer engagement
- Order processing
- Inventory management
- Product demonstration
- Team collaboration
- Upselling techniques
- Cross-selling strategies
- Effective communication
- Problem resolution
- Active listening
- Time management
- Product launch expertise
- Client engagement
- Product and service sales
- Upselling and cross selling
- Sales closing
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Authorized sales representative
AT&T
05.2025 - 03.2026
CCP College Prep High School