Betzy Huesca
Chapel Hill,NC
Summary
Dedicated Services Specialist with a strong background in customer service and operational efficiency. Expertise in managing multiple projects and enhancing processes to improve customer satisfaction. Proven ability to identify inefficiencies and implement solutions that elevate service delivery. Committed to fostering positive experiences through effective communication and adaptability in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Front End Operations Specialist
UNC Health Care
Chapel Hill, North Carolina
02.2026 - Current
- Managed patient intake processes to enhance operational efficiency at UNC Health Care.
- Monitored front desk activities to ensure compliance with health care standards.
- Resolved customer complaints in a timely manner.
- Ensured accuracy of all transactions including cash handling, credit cards and coupons.
- Supported administrative tasks, including filing records and maintaining office supplies.
UNC Guest Services Specialist
UNC Health Care
Chapel Hill, North Carolina
01.2025 - 02.2026
- Addressed patient concerns promptly to maintain high service quality standards.
- Educated patients on available services and health program options effectively.
- Maintained compliance with healthcare regulations and organizational policies consistently.
- Monitored customer satisfaction levels through surveys, calls, emails, tracking results against established benchmarks.
Server
AyPorDios Bistro
Chapel Hill, North Carolina
07.2023 - 08.2024
- Provided excellent customer service to ensure satisfaction.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Stayed informed about daily specials, new menu items, promotions.
Cashier
Food Lion
Carrboro, North Carolina
02.2020 - 01.2022
- Handled cash, credit, and debit transactions accurately.
- Processed customer transactions efficiently at the checkout counter.
- Assisted customers with product inquiries and store navigation.
- Maintained cleanliness and organization in the cashier area.
Education
High School Diploma -
Carrboro High School
Carrboro06-2022
Skills
- Patient intake management
- Compliance monitoring
- Healthcare regulations
- Operational coordination
- Data entry accuracy
- Service quality assurance
- Customer relationship management
- Customer service support
Languages
Spanish
Professional
Timeline
Front End Operations Specialist
UNC Health Care
02.2026 - Current
UNC Guest Services Specialist
UNC Health Care
01.2025 - 02.2026
Server
AyPorDios Bistro
07.2023 - 08.2024
Cashier
Food Lion
02.2020 - 01.2022
High School Diploma -
Carrboro High School