Beverly Alston
Manager
Mooresville,NC
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Hardworking and passionate job seeker with strong organizational skills eager to secure a manager position. Ready to help team achieve company goals.
Overview
20
20
years of professional experience
10
10
Certification
Work History
Customer Service Representative
TTEC
Concord, NC
12.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Locate doctor/facilities in the area
- Process payments for medical bills
- Create test claims for procedures
- Setup payment plans
Instacart Shopper
Instacart
Charlotte, NC
01.2022 - Current
- Loaded and unloaded orders at customer's homes or locations.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Tracked substitutions and informed customers of changes.
Delivery Driver
Uber Eats
Charlotte, NC
01.2019 - Current
- Picked up riders at designated locations and greeted upon vehicle entry.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend and holiday shifts.
- Completed food deliveries on tight timetables to satisfy customer needs.
Licensed Insurance Sales Agent
TTEC
Concord, NC
09.2022 - 11.2023
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
- Followed up promptly with interested clients to close sales.
- Educated clients on insurance policies and procedures.
- Spent ample time with each customer, verbally reviewing, and explaining documents for client comprehension.
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
Licensed Insurance Sales Agent
TZ Insurance
Charlotte, NC
05.2019 - 05.2022
- Energetic professional with proven ability to multi-task, make decisions and provide customer service.
- Assessed coverage plans and long-term business goals to successfully align new products with plans and strategies.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Developed sales strategies to increase sales of insurance policies.
- Followed up promptly with interested clients to close sales.
Education
MBA - Business Administration
Strayer University
Charlotte01.2016
Bachelor of Science - Business Administration
Strayer University
Concord, NC05.2013
Skills
- Customer Service
- Product Knowledge
- Attention to Detail
- Sales techniques
- Adaptability
- Problem-solving
- GPS Navigation
- Time Management
- Business Administration
- Microsoft Office
- Communication
- PowerPoint
- SharePoint
- Managing Multiple Projects
Certification
- Insurance Producer - 2013- active NPN #17050973
Timeline
Customer Service Representative
TTEC
12.2023 - Current
Licensed Insurance Sales Agent
TTEC
09.2022 - 11.2023
Instacart Shopper
Instacart
01.2022 - Current
Licensed Insurance Sales Agent
TZ Insurance
05.2019 - 05.2022
Delivery Driver
Uber Eats
01.2019 - Current
MBA - Business Administration
Strayer University
Bachelor of Science - Business Administration
Strayer University
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