Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Beverly Antoine

Greenville,SC

Summary

Results-driven Customer Service and Sales Representative with experience in high-volume call center environments, customer service, outbound calling, appointment setting, and sales. Proven ability to build rapport with customers, identify needs, and close sales opportunities while maintaining quality and performance metrics. Experienced with CRM systems, lead generation, customer retention, and selling. Strong communication skills with a track record of meeting goals in fast-paced environments. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Utilities Partners of America
Greer, WI
02.2025 - 03.2026
  • Assisted customers with product inquiries and order placements.
  • Resolved customer complaints and issues effectively and professionally.
  • Processed transactions accurately using point-of-sale systems.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Customer Service Representative - Apple Support

Teleperformance
Greenville, SC
03.2024 - 02.2025
  • Handle high-volume inbound customer calls providing technical and account support.
  • Resolve customer issues efficiently while maintaining quality, compliance, and customer satisfaction metrics.
  • Document interactions accurately using internal CRM systems.

Customer Service Representative

Stonewall Kitchen
York, ME
10.2022 - 12.2023
  • Resolved customer inquiries related to orders, shipping, and billing.
  • Processed customer orders accurately while maintaining a professional and courteous tone.
  • Managed inbound and outbound calls in a fast-paced environment.

Night Auditor

AC Hotel
Greenville, SC
08.2021 - 06.2022
  • Provided front desk customer service for late-night guests.
  • Handled guest concerns, reservations, and check-ins/check-outs.
  • Maintained accurate records and balanced daily transactions.

Interviewer

RKM Research and Communications
Portsmouth, NH
06.2019 - 09.2019
  • Conducted outbound calls to gather accurate survey data, enhancing data quality for analysis.
  • Maintained compliance with scripts and data privacy standards.

Education

High School Diploma -

Portsmouth High School
Portsmouth, NH

Skills

  • Customer Service
  • Issue Resolution
  • Inbound & Outbound Calls
  • Call Documentation
  • De-escalation
  • Quality assurance
  • CRM Systems
  • Product knowledge
  • Time Management
  • Computer Skills
  • Mac OS
  • Attention to detail
  • Adaptability

Personal Information

Authorized To Work: U.S. for any employer

Timeline

Customer Service Representative

Utilities Partners of America
02.2025 - 03.2026

Customer Service Representative - Apple Support

Teleperformance
03.2024 - 02.2025

Customer Service Representative

Stonewall Kitchen
10.2022 - 12.2023

Night Auditor

AC Hotel
08.2021 - 06.2022

Interviewer

RKM Research and Communications
06.2019 - 09.2019

High School Diploma -

Portsmouth High School
Beverly Antoine