Beverly Argueta
Los Angeles,CA
Summary
Attentive with 10 years of experience guiding top-quality talent. Manages staff by continually assessing sales performance, maintaining accountability and overseeing inventory management. Consistently foster superior customer service standards by coaching team members to effectively address customer concerns and communicate with tact and diplomacy. Forward-thinking with proven history of leadership, planning and problem solving.
Adept collaboration with to accomplish demanding objectives, motivate staff and organize resources. Systematic understanding of maintaining coverage for all operational needs.
Motivated brings more than 10 years of management experience. Efficient assessment of customer needs and product and service cultivation. Resourceful understanding of leadership and multi-tasking needs. Dependable staff evaluation to streamline operations. I have been doing this for a long time but It still feels like the first day. Everyday I learn to accomplish a new task in my agenda.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Assistant Manager
Smart and final
Los Angeles, CA
08.2009 - Current
- Planned and prepared workflow schedules, delegating tasks for 37 associates to do on a daily Basis.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Enhanced sales by implementing merchandising and promotional improvements.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
- Handle RMIA, check for errors, double charges and credits.
- Assist With hiring and developing new associates.
- Greeting customers, any issues a customer may have and taking control of the situations so I can provide a great experience for them.
- Zenputs, bulletins and daily task giving I make sure to execute them in a timely matter to stay in compliance with the companies Standards.
- Partner with HR with disciplinary issues.
Education
Retail Management -
Cerritos College
Norwalk, CASkills
- Product and service knowledge
- Sales monitoring
- Project management abilities
Office Paperwork includes RMIA, Scheduling and hiring
- Time Management
- Strategic Planning
- Training and development
- Merchandising
- Business development understanding
- Customer relations
Certification
- AM BOOT CAMP 06/17
Timeline
Senior Assistant Manager
Smart and final
08.2009 - Current
Retail Management -
Cerritos College