Beverly Bentley
Amarillo,TX
Summary
Proven leader and compassionate caregiver, adept at customer relations and patient care, significantly enhanced client satisfaction through innovative business strategies and efficient operations. Skilled in electronic charting and relationship building, consistently prioritizes high-quality outcomes and cost reduction. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in Microsoft Word, Microsoft Excel, computer skill, increasing profits, reducing costs and transforming customer service standards.
Overview
25
25
years of professional experience
Work History
Owner/Graphic Designer
Rilla Bee Designs
07.2012 - 06.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation..
- Met with customers to present mockups and collect information for adjustments.
- Created original artwork for range of print, web and video projects.
Health Unit Coordinator
Quail Creek Surgical Hospital
05.2011 - 05.2018
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assembled and maintained patient medical records and other documents related to patient care.
Health Unit Coordinator/Certified Nurse Assistant
BSA Health System
01.2003 - 05.2018
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assembled and maintained patient medical records and other documents related to patient care.
- Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
- Provided exceptional customer service by addressing patient concerns with empathy and professionalism.
- Ordered supplies proactively to ensure adequate stock levels were maintained at all times within the health unit.
- Contributed to a welcoming environment for patients and their families as the first point of contact at the health unit''s reception desk.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Patient Care Technician
Concentra Occupational Health
05.1999 - 01.2003
- Maintained complete confidentiality of all patient information according to HIPPA guidelines.
- Performed blood draws, EKGs, dressing changes and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Assisted the physician with minor surgeries.
- Supported optimal wound healing by skillfully changing dressings and monitoring for signs of infection or complications.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Followed directions of licensed nurses to administer medications, injections and treatments.
- Performed drug testing and physicals on DOT employees.
Education
No Degree - Business Administration
West Texas A&M University
Canyon, TXHealth Unit Coordinator
Amarillo College
Amarillo, TX05.2008
No Degree - Certified Nurse Assistant
Amarillo College
Amarillo, TX04.2005
Skills
- Customer Relations
- Small Business Operations
- Relationship Building
- Verbal and written communication
- Cost Reduction
- Desktops, Laptops, and Mobile Devices
- Patient Care
- Bathing Assistance
- Feeding Assistance
- Compassionate Care
- Vital Signs Monitoring
- Electronic Charting
- Direct Patient Care
- Compassionate Caregiver
- HIPAA Compliance
- Light Housekeeping
- Patient Assessments
- Suture/Staple Removal
- Collect Specimens for Lab Test
- ECG's
CNA Certification #NA000-8314829
Compassionate and dedicated experienced CNA with a strong commitment to providing exceptional patient care. Skilled in assisting with activities of daily living, monitoring vital signs, wound care, and collecting specimens for lab test. Perform technical procedures such as suture/staple removal, splinting of extremities and performed ECG's as ordered. Emphasized the importance of creating a compassionate and caring environment for patients and their families. Proven ability to maintain accurate records, follow safety procedures, maintain HIPPA standards and contribute to a safe and hygienic healthcare environment.
Timeline
Owner/Graphic Designer
Rilla Bee Designs
07.2012 - 06.2024
Health Unit Coordinator
Quail Creek Surgical Hospital
05.2011 - 05.2018
Health Unit Coordinator/Certified Nurse Assistant
BSA Health System
01.2003 - 05.2018
Patient Care Technician
Concentra Occupational Health
05.1999 - 01.2003
No Degree - Business Administration
West Texas A&M University
Health Unit Coordinator
Amarillo College
No Degree - Certified Nurse Assistant
Amarillo College
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