Chelsea Hill
Davenport,FL
Summary
Experienced call center representative with a strong background in high-volume customer support. Proven ability to manage and resolve escalated issues while maintaining high customer satisfaction. Skilled in team leadership and training, with a history of supervising diverse groups. Reliable warehouse operator committed to efficiency and safety in all tasks.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Owner/Graphic Designer
Chill House Production LLC
01.2024 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed creative design for print materials, brochures, banners, and signs.
- Created engaging social media graphics that drove user engagement and increased online visibility.
- Conceptualized creative designs for print materials, banners, and signs.
- Improved client satisfaction by creating visually appealing and impactful graphic designs for various marketing materials.
Business Owner/ Bartender
Alluree Professional Bartending Services
10.2017 - 10.2024
- Offer full bar service to individuals, Events, Weddings, etc
- Also offer event planning services to all types of parties and events including kids’ friendly events
- Manage and operate Alluree with sometimes the helper an additional bartender
- Maintain and handle all finances for Alluree
- Maintained full knowledge of bar and menu items and made recommendations
- Prepared mixed drinks; poured wine, beer non-alcoholic beverages
- Neatly set tables
- Broke down the bar after events and returned leftover liquor, glassware, and banquet carts
- Collected money and made change
- Opened and closed bar tabs and transferred tabs to the dining area
- Processed cash, credit card and voucher payments
- Stocked beer and wine coolers
- Cleaned and filled ice bins
- Changed beer kegs
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong customer relationships through excellent communication and attentive service.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
Art Tutor, English Tutor
Academia De La Recta Porta Christian Day School
04.2016 - 08.2018
- Encouraged self-expression through various artistic mediums such as painting, drawing, sculpture, photography, and printmaking.
- Developed a diverse range of lesson plans, covering various artistic techniques, mediums, and styles.
- Organized art exhibitions to showcase students'' artwork, fostering a sense of pride and accomplishment among participants.
- Improved student understanding of complex artistic concepts through clear explanations and relatable examples.
- Increased students'' confidence in their art abilities by offering constructive feedback and encouragement during sessions.
- Improved students' written and verbal English skills through personalized learning programs.
- Taught students study techniques and strategies for succeeding on grammar and composition tests.
- Enhanced students'' reading and writing skills by implementing interactive and engaging lesson plans.
- Evaluated student performance, identified improvement areas and set tasks to aid goal achievement.
- Collaborated with fellow tutors to share best practices and improve overall effectiveness of the tutoring program.
Call Center Rep/ Enrollment Consultant
K12/ Merit 321
06.2017 - 09.2017
- Provided accurate, valid, and complete information by using the proper methods/tools
- Handled complaints, provided appropriate solutions and alternatives within the time limits, and followed up to ensure resolution
- Reviewed or made changes to customer accounts
- Followed communication procedures, guidelines, and policies
- Answered incoming and made outgoing calls to parents to enroll their student into home-school, as well as self-enrolling students
- Maintain regularly scheduled office hours
- Made between 50 to 200 calls per day
- Maintained and 100 QA score
- Solved problems dealing with enrollment
CMD
CMD
12.2014 - 03.2016
- Answered incoming calls from Polk state college, assisted students with financial aid concerns, and made sure students completed all requirements to receive financial aid
- Maintained regularly scheduled office hours to advise and assist students
- Inspired students to translate their academic interests into the real world by taking positive actions
- Managed team of 10 professionals
- Served as mentor to junior team members
Assistant Preschool Teacher
ABC Daycare Center
02.2010 - 10.2015
- Aided in the preparation of instructional materials, ensuring resources were readily available for each lesson.
- Served as a positive role model for students, demonstrating professionalism, empathy, and enthusiasm in all interactions.
- Supported lead teacher in conducting assessments to measure student progress and identify areas requiring additional focus.
- Enhanced student engagement by incorporating interactive activities and hands-on learning experiences.
- Continuously updated knowledge on early childhood education best practices through professional development workshops and courses.
- Encouraged children to interact with each other and participate in group activities.
- Encouraged peer collaboration by facilitating group projects that fostered teamwork and cooperation among students.
Bartender
The Big Easy Cabaret
Baltimore, Maryland
06.2014 - 11.2014
- Maintained comprehensive knowledge of bar and menu items to provide tailored recommendations.
- Prepared mixed drinks and served wine, beer, and non-alcoholic beverages efficiently.
- Set tables neatly to enhance dining experience.
- Processed payments through cash, credit cards, and vouchers accurately.
- Managed bar inventory and restocked supplies to ensure availability.
- Opened and closed bar tabs, transferring them seamlessly to the dining area.
- Trained new staff on bar procedures and customer service standards.
- Assisted supervisors in identifying and resolving operational issues.
Shipping, Receiving
Free State Books
08.2011 - 11.2012
- Unloaded, picked, staged, and loaded products for shipping
- Received incoming shipments and reviewed contents against purchase order for accuracy
- Removed pallets, freezer boxes and damaged products from returning trailers
- Cleared damaged items and loaded freight
- Verified and recorded the count and condition of cargo received
Call Center Financial Aid Advisor
CMD
05.2011 - 03.2012
- Answered incoming calls from Polk state college, assisted students with financial aid concerns, and made sure students completed all requirements to receive financial aid
- Maintained regularly scheduled office hours to advise and assist students
- Inspired students to translate their academic interests into the real world by taking positive actions
Cashier, Shift Leader
Dollar Fast Food
02.2009 - 04.2011
- Took necessary steps to meet customer needs and effectively resolve food or service issues
- Recorded customer orders and repeated them back in a clear, understandable manner
- Correctly received orders, processed payments, and responded appropriately to guest concerns
- Packaged menu items into bags or trays and placed drink orders into carriers
- Cleaned and straightened the work area
- Unboxed new merchandise
- Always provided professional and courteous service
- Worked overtime shifts during busy periods
- Updated register logs
- Took special orders in person and over the phone
- Managed team of 5 professionals
- Served as mentor to junior team members
- Operated a cash register to process cash, check and credit card transactions
Education
Bachelor of Science - Business Administration
Capella University
Minneapolis, MN11-2025
Associate of Arts - Graphic Design
Full Sail University
Orlando, FL12-2024
Cinematography Certificate -
Film Connection
Orlando, FL12.2023
Bartending Certification -
Professional Bartending School
Arlington, VA04.2017
Skills
- Lesson planning
- Communication skills
- Conflict resolution
- Employee development
- Human resources management
- Regulatory compliance
- Staff management
- Cost reduction strategies
- Business marketing and development
- Value proposition creation
- Accounting proficiency
- Customer relations management
- Partnership development strategies
- Profit and loss analysis
- Competitive analysis techniques
- Contract management and negotiation
- Market trend awareness
- Crisis management strategies
- Strategic planning and execution
- Verbal and written communication skills
- Sales leadership and strategy development
- Talent development initiatives
- Project management expertise
- Budget administration and oversight
- Brand strategy development
- Small business operations management
- Business planning and launch strategies
- KPI management practices
- Administrative oversight functions
- Customer service excellence
- Creative problem solving techniques
- Call documentation proficiency
- Product knowledge expertise
- Payment processing efficiency
- Appointment scheduling coordination
Certification
- Registered Behavior Technician (RBT) - Behavior Analyst Certification Board.
- Responsible Beverage Service Training (RBST) Certificate - Various State Liquor Control Boards.
- SafeServe Manager Certification – National Restaurant Association.
- CPR/ AED
Assessments
- Attention to detail, Proficient, 08/01/22
- Work style: Reliability, Proficient, 09/01/22
- Customer service, Proficient, 09/01/22
- Working with MS Word documents, Proficient, 01/01/23
- Call center customer service, Proficient, 08/01/22
- Management & leadership skills: Impact & influence, Proficient, 10/01/23
- Customer focus & orientation, Proficient, 09/01/22
References
References available upon request.
Timeline
Owner/Graphic Designer
Chill House Production LLC
01.2024 - Current
Business Owner/ Bartender
Alluree Professional Bartending Services
10.2017 - 10.2024
Call Center Rep/ Enrollment Consultant
K12/ Merit 321
06.2017 - 09.2017
Art Tutor, English Tutor
Academia De La Recta Porta Christian Day School
04.2016 - 08.2018
CMD
CMD
12.2014 - 03.2016
Bartender
The Big Easy Cabaret
06.2014 - 11.2014
Shipping, Receiving
Free State Books
08.2011 - 11.2012
Call Center Financial Aid Advisor
CMD
05.2011 - 03.2012
Assistant Preschool Teacher
ABC Daycare Center
02.2010 - 10.2015
Cashier, Shift Leader
Dollar Fast Food
02.2009 - 04.2011
Bachelor of Science - Business Administration
Capella University
Associate of Arts - Graphic Design
Full Sail University
Cinematography Certificate -
Film Connection
Bartending Certification -
Professional Bartending School
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