Chelsea Hill
Davenport,FL
Summary
Dynamic production and management professional with proven expertise in resource allocation, production optimization, and output enhancement through a hands-on approach. Skilled in developing innovative strategies across diverse roles, including graphic design, bar management, tutoring, early childhood education, financial aid advising, and enrollment specialization. Known for transforming operations into successful enterprises and fostering positive environments by leveraging strong relationship-building abilities and motivational leadership. Committed to delivering exceptional service experiences and educational outcomes while maintaining a keen understanding of industry regulations and customer satisfaction.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Production Manager/Graphic Designer
Chill House Production LLC
01.2024 - 08.2025
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed creative design for print materials, brochures, banners, and signs.
- Created engaging social media graphics that drove user engagement and increased online visibility.
- Conceptualized creative designs for print materials, banners, and signs.
- Improved client satisfaction by creating visually appealing and impactful graphic designs for various marketing materials.
- Monitored team budgets to keep projects on task and avoid waste.
- Managed internal operational standards and productivity targets.
- Reviewed work for quality and compliance with company standards and design specifications.
- Resolved issues quickly to maintain productivity goals.
Bar Manager/Bartender
Allure Professional Bartending Services
10.2017 - 10.2024
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Closed out cash register and prepared cashier report at close of business.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies.
- Obtained cash bank and stocked service bar to prepare for operation.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Served high customer volumes during special events, nights, and weekends.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Art Tutor, English Tutor
Academia De La Recta Porta Christian Day School
04.2016 - 08.2018
- Encouraged self-expression through various artistic mediums such as painting, drawing, sculpture, photography, and printmaking.
- Developed a diverse range of lesson plans, covering various artistic techniques, mediums, and styles.
- Organized art exhibitions to showcase students' artwork, fostering a sense of pride and accomplishment among participants.
- Improved student understanding of complex artistic concepts through clear explanations and relatable examples.
- Increased students' confidence in their art abilities by offering constructive feedback and encouragement during sessions.
- Improved students' written and verbal English skills through personalized learning programs.
- Taught students study techniques and strategies for succeeding on grammar and composition tests.
- Enhanced students' reading and writing skills by implementing interactive and engaging lesson plans.
- Evaluated student performance, identified improvement areas and set tasks to aid goal achievement.
- Collaborated with fellow tutors to share best practices and improve overall effectiveness of the tutoring program.
Call Center Rep/ Enrollment Consultant
K12/ Merit 321
06.2017 - 09.2017
- Provided accurate, valid, and complete information by using the proper methods/tools
- Handled complaints, provided appropriate solutions and alternatives within the time limits, and followed up to ensure resolution
- Reviewed or made changes to customer accounts
- Followed communication procedures, guidelines, and policies
- Answered incoming and made outgoing calls to parents to enroll their student into home-school, as well as self-enrolling students
- Maintain regularly scheduled office hours
- Made between 50 to 200 calls per day
- Maintained and 100 QA score
- Solved problems dealing with enrollment
Financial Aid Advisor
CMD
12.2014 - 03.2016
- Answered incoming calls from Polk state college, assisted students with financial aid concerns, and made sure students completed all requirements to receive financial aid from remote office.
- Counseled students and parents about financial aid options and program details.
- Processed unique financial aid profiles for undergrad and post-grad applications.
- Maintained regularly scheduled office hours to advise and assist students
- Inspired students to translate their academic interests into the real world by taking positive actions
- Managed team of 10 professionals
- Served as mentor to junior team members
Assistant Preschool Teacher
ABC Daycare Center
02.2010 - 10.2015
- Aided in the preparation of instructional materials, ensuring resources were readily available for each lesson.
- Served as a positive role model for students, demonstrating professionalism, empathy, and enthusiasm in all interactions.
- Supported lead teacher in conducting assessments to measure student progress and identify areas requiring additional focus.
- Enhanced student engagement by incorporating interactive activities and hands-on learning experiences.
- Continuously updated knowledge on early childhood education best practices through professional development workshops and courses.
- Encouraged children to interact with each other and participate in group activities.
- Encouraged peer collaboration by facilitating group projects that fostered teamwork and cooperation among students.
Bartender
The Big Easy Cabaret
06.2014 - 11.2014
- Maintained full knowledge of bar and menu items and made recommendations
- Prepared mixed drinks; poured wine, beer, and non-alcoholic beverages
- Neatly set tables
- Broke down the bar after events and returned leftover liquor, glassware, and banquet carts
- Collected money and made change
- Opened and closed bar tabs and transferred tabs to the dining area
- Processed cash, credit card and voucher payments
- Stocked beer and wine coolers
- Cleaned and filled ice bins
- Changed beer kegs
- Maintained working knowledge of restaurant's policies and procedures
- Assisted supervisors to identify and resolve issues in the restaurant
Shipping, Receiving
Free State Books
08.2011 - 11.2012
- Unloaded, picked, staged, and loaded products for shipping
- Received incoming shipments and reviewed contents against purchase order for accuracy
- Removed pallets, freezer boxes and damaged products from returning trailers
- Cleared damaged items and loaded freight
- Verified and recorded the count and condition of cargo received
Call Center Financial Aid Advisor
CMD
05.2011 - 03.2012
- Answered incoming calls from Polk state college, assisted students with financial aid concerns, and made sure students completed all requirements to receive financial aid
- Maintained regularly scheduled office hours to advise and assist students
- Inspired students to translate their academic interests into the real world by taking positive actions
Cashier, Shift Leader
Dollar Fast Food
02.2009 - 04.2011
- Took necessary steps to meet customer needs and effectively resolve food or service issues
- Recorded customer orders and repeated them back in a clear, understandable manner
- Correctly received orders, processed payments, and responded appropriately to guest concerns
- Packaged menu items into bags or trays and placed drink orders into carriers
- Cleaned and straightened the work area
- Unboxed new merchandise
- Always provided professional and courteous service
- Worked overtime shifts during busy periods
- Updated register logs
- Took special orders in person and over the phone
- Managed team of 5 professionals
- Served as mentor to junior team members
- Operated a cash register to process cash, check and credit card transactions
Education
Bachelor of Science - Business Administration
Capella University
10-2025
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Film Connection
Orlando, FL12.2023
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Professional Bartending School
Arlington, VA04.2017
Skills
- Effective networking techniques
- Cross-functional team leadership
- Classroom instruction experience
- Individualized academic support
- Strategic decision-making
- Effective conflict resolution
- Management expertise
- Fundamental accounting
- Digital design capabilities
Certification
- RBT Certification
- AED Certification
- CPR Certification
Timeline
Production Manager/Graphic Designer
Chill House Production LLC
01.2024 - 08.2025
Bar Manager/Bartender
Allure Professional Bartending Services
10.2017 - 10.2024
Call Center Rep/ Enrollment Consultant
K12/ Merit 321
06.2017 - 09.2017
Art Tutor, English Tutor
Academia De La Recta Porta Christian Day School
04.2016 - 08.2018
Financial Aid Advisor
CMD
12.2014 - 03.2016
Bartender
The Big Easy Cabaret
06.2014 - 11.2014
Shipping, Receiving
Free State Books
08.2011 - 11.2012
Call Center Financial Aid Advisor
CMD
05.2011 - 03.2012
Assistant Preschool Teacher
ABC Daycare Center
02.2010 - 10.2015
Cashier, Shift Leader
Dollar Fast Food
02.2009 - 04.2011
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Film Connection
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Professional Bartending School
Bachelor of Science - Business Administration
Capella University