Beverly Bonner
Monroe,LA
Summary
Customer service professional seeking a challenging position in a dynamic and innovative organization to utilize technical, personal, and analytical skills. Educated professional with a strong desire to deliver outstanding client experiences. Used to working hard and driving rapport with employees and customers alike. Pursuing a customer service executive position with new organization.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Administrative Services Coordinator
Planning & Urban Dev / City of Monroe
Monroe, LA
07.2024 - Current
- Organized and maintained administrative records and documentation.
- Created and distributed agendas for meetings, conferences, and events.
- Provided administrative support to staff members in various departments.
- Performed clerical tasks such as data entry, filing, photocopying, scanning, and faxing.
- Coordinated travel arrangements including flights, hotels, car rentals, visas .
- Managed incoming calls and emails from customers or clients in a professional manner.
Senior Communications Officer
Monroe Fire Department
Monroe, USA
01.2010 - 02.2024
- Upgraded to three interchangeable software
- Improved response time throughout the city
- Responded to emergency calls for service and dispatched appropriate personnel and equipment.
- Verified caller information, evaluated the situation, and provided instructions as needed.
- Maintained records of all calls received, including type of call, location, response time.
Flight Attendant
Delta Airlines
01.2005 - 01.2008
- Passenger Safety and Service
- Inflight Customer Care
- Safety protocols and team management
- Provided safety instructions to passengers prior to takeoff and landing.
- Verified boarding passes and passports for all passengers.
- Delivered onboard customer service including food and beverage service.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
Education
General Studies
Northeast LA University
LA01.1981
LA Tech University
LA01.1979
HS Diploma -
Carroll High School
LA01.1978
Skills
- Effective Problem Resolution
- Interpersonal Communication Skills
- Team Leadership
Certification
- First Responder Certification
- Department of Aviation
Timeline
Administrative Services Coordinator
Planning & Urban Dev / City of Monroe
07.2024 - Current
Senior Communications Officer
Monroe Fire Department
01.2010 - 02.2024
Flight Attendant
Delta Airlines
01.2005 - 01.2008
- First Responder Certification
- Department of Aviation
General Studies
Northeast LA University
LA Tech University
HS Diploma -
Carroll High School
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