Beverly Brown
Patient Service Representative
Sherman,Tx
Summary
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
26
26
years of professional experience
Work History
Patient Service Rep
Solis Mammography
McKinney, TX
07.2014 - Current
- Streamlined patient scheduling to enhance appointment efficiency.
- Managed patient inquiries, providing accurate information regarding services and insurance coverage.
- Facilitated smooth check-in processes, ensuring a welcoming environment for patients.
- Implemented patient feedback systems to identify areas for service improvement and address concerns.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Entered patient demographic and insurance data into electronic medical record system.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Built and maintained positive working relationships with patients and staff.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
Registrar
Medical Center McKinney
McKinney, TX
05.2004 - 06.2014
- Register Patients into Computer
- Verify insurance
- Customer Service calls to verify patient appointments
- Collect patient responsibility for co-pay or deductible
Scheduling clerk
Texoma Medical Center
Denison, TX
04.2003 - 04.2004
- Outbound calls to schedule pediatric appointments for 4 different physicians.
Receptionist
Ken Hubbard Management
Whitewright, TX
10.2001 - 04.2003
- All clerical duties
- Bill invoices
Claims Processor
Cigna Healthcare
Sherman, TX
04.2000 - 10.2001
- Processed Claims
- Take inbound calls for benefit information
Education
High School -
Whitewright High School
Whitewright, TX01-1986
Grayson College
Denison, TX01-2011
Skills
- Microsoft office (Excel, Outlook, Word, and PowerPoint), 10-key, customer service, financial counseling, insurance verification, registration, and emergency room care
Timeline
Patient Service Rep
Solis Mammography
07.2014 - Current
Registrar
Medical Center McKinney
05.2004 - 06.2014
Scheduling clerk
Texoma Medical Center
04.2003 - 04.2004
Receptionist
Ken Hubbard Management
10.2001 - 04.2003
Claims Processor
Cigna Healthcare
04.2000 - 10.2001
High School -
Whitewright High School
Grayson College
Clinical Assistant II with certificate to do Bone Density Exams
Clinical Assistant II with ability to perform Bone Density Exams.