Beverly Carlton
Leslie's Pool Supplies
Waller,TX
1
Language
1
Certification
29
Years of experience
Dynamic leader with proven success at Leslie's Pool Supplies, excelling in operations management and team building. Achieved revenue growth through strategic inventory control and enhanced customer satisfaction by resolving complex issues. Skilled in training and coaching, fostering a high-performing team dedicated to operational excellence and exceptional service delivery.
Work History
General Manager
13 Years 5 Months- Directed daily store operations, ensuring consistent customer service, merchandising, and team accountability.
- Managed inventory controls, stock replenishment, and product availability across pool chemicals and equipment.
- Led hiring, scheduling, coaching, and performance reviews for retail associates and supervisors.
- Monitored sales trends, adjusted floor execution, and supported achievement of revenue goals.
- Resolved escalated customer issues involving water testing, equipment repairs, and product recommendations.
- Enforced safety, compliance, and loss prevention standards throughout sales and backroom areas.
Owner
8 Years 2 Months- Directed daily restaurant operations, maintaining consistent service and food quality standards.
- Managed inventory, ordering, and vendor relationships to prevent shortages and reduce waste.
- Scheduled, hired, and trained staff to support reliable front-of-house and kitchen coverage.
- Oversaw cash handling, POS transactions, and end-of-day reconciliation for accurate records.
- Developed menu updates and pricing strategies aligned with customer demand and food costs.
- Enforced health, sanitation, and food safety procedures across kitchen and service areas.
- Resolved customer concerns quickly to maintain satisfaction and repeat business.
- Improved workflows across prep, delivery, and takeout operations to strengthen efficiency.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Generated revenues yearly and effectively capitalized on industry growth.
Cafeteria Manager
4 Years 9 Months- Directed daily cafeteria operations, ensuring meal service, sanitation, and staff coverage.
- Supervised food preparation, portioning, and serving procedures to maintain consistency and quality.
- Coordinated inventory, ordering, and storage of food supplies to prevent shortages.
- Enforced safety, hygiene, and USDA meal pattern standards across kitchen workflows.
- Trained cafeteria staff on equipment use, sanitation practices, and service routines.
- Scheduled employees and adjusted assignments to support efficient meal service.
- Resolved service issues and maintained positive communication with students and school staff.
- Monitored cleanup procedures and maintained organized, inspection-ready kitchen and serving areas.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
Education
High School Diploma
Skills
Leadership and team building
Problem resolution
Operations management
Team player
Efficient multi-tasker
Effective leader
Time management
Training and coaching
Team leadership
Affiliations
I acquired Commercial accounts for Leslie’s and maintained retail store and staff along with customer needs
Certification
I am a paralegal but can’t work in the field due to injury
Languages
English
Professional Working
Timeline
General Manager
Leslie's Pool Supplies
05.2013 - 10.2026Read More
Owner
Rigia’s Pizza
04.2004 - 06.2012Read More
Cafeteria Manager
Navasota ISD
08.1997 - 05.2002Read More
Aldine High School
High School Diploma
Read More