BEVERLY R. CARSWELL
Elior Food Service — Savannah State University Dining Hall
Savannah,GA
36
years of professional experience
Customer-focused food service and hospitality professional with extensive experience in dining operations, cash handling, guest service, food preparation support, banquet service, and shipping and receiving. Known for working collaboratively, responding to customer concerns, and helping maintain clean, organized service areas.
Work History
Cafe Cashier/Food Attendant-Dining Room Lead
1 Year 8 Months- Lead and support dining room employees to maintain service standards and ensure daily responsibilities are completed
- Support employee training and reinforce workplace procedures and service expectations.
- Processed drink and meal orders, quickly determining prices of specialty requests and marking with predetermined product codes.
- Pitched in to help with other tasks and duties to keep cafeteria running smoothly during employee absences.
- Greeted customers with professionalism and welcoming demeanor, generating appreciation for establishment through dedication to service.
- Provided periodic transaction reports to cafeteria personnel for comprehensive reporting.
- Handled large amounts of cash daily with meticulous detail and focus, documenting each transaction according to protocol.
- Collaborated with non-English-speaking staff, communicating non-verbally and relaying messages through bilingual co-workers.
- Collaborated with team to serve customers with varying needs and urgent requests.
Package / Operations Support
4 Years- Processed 50-100 packages daily to support timely shipping and receiving operations.
- Maintained clean, sanitized work areas and equipment to support safe daily operations.
- Restocked supplies and organized inventory to help keep operations moving efficiently.
- Supported customer interactions with clear communication and dependable package handling.
Waitress
6 Years 2 Months- Processed 100-200 guest payments daily and prepared checks with meal costs and sales tax.
- Recorded and entered food and beverage orders accurately for kitchen staff during peak service.
- Supported dining-room service by coordinating tables, timing, and guest needs in a fast-paced environment.
- Delivered attentive customer service while maintaining a steady flow of food and beverage support.
Shipping and Receiving
5 Months- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
Waitress /Banquet Server / Dining Room Captain
21 Years 11 Months- Processed over 200 payment transactions nightly using cash register systems while balancing checks and cash drawers.
- Supported banquet and dining room service for regular meals and special events, coordinating setup, table service, and guest needs.
- Maintained clean, sanitized dining areas and service stations throughout shifts to support a safe guest experience.
- Coached and mentored new staff on service standards, table setup, and closing duties to support consistent dining-room operations.
Education
GED
Skills
Customer Service • Cash Handling & Payments • Food Service Support • Order Taking • Dining Room Operations
Food Preparation Assistance • Guest Relations • Teamwork • Shipping & Receiving • Scanning & Processing Merchandise
Cleaning and sanitizing
Cash register systems
Product restocking
Cash register operation
Payment collection
Time management skills
Inventory management
Customer Relations
Written and verbal communication
Coaching and mentoring
ADDITIONAL INFORMATION
Employment dates and the FedEx job title/duties should be verified against the handwritten notes before the résumé is submitted.
Timeline
Cafe Cashier/Food Attendant-Dining Room Lead
Elior Food Service — Savannah State University Dining Hall
02.2025 - CurrentRead More
Package / Operations Support
FedEx
12.2020 - 12.2024Read More
Waitress
Soho South Café
11.2013 - 01.2020Read More
Shipping and Receiving
Worldwide Integrated Supply
11.2012 - 04.2013Read More
Waitress /Banquet Server / Dining Room Captain
The Landings Club
10.1990 - 09.2012Read More
Richard Arnold Adult Education
GED
Read More