Beverly Dickson
Canal Fulton,OH
Summary
Experienced Customer Support Specialist with strong claims processing skills and effective communication abilities. Proficient in customer support software, dedicated to swiftly resolving issues and educating clients on policy benefits.
Overview
43
43
years of professional experience
Work History
Customer Support Specialist
Steve Sweeney Allstate Insurance Agency
Dubllin, OH
10.2018 - 05.2021
- Resolved customer complaints promptly and professionally, improving overall customer satisfaction.
- Assisted clients in navigating policy questions and filing claims, while enhancing their understanding of processes.
- Educated clients on coverage details and benefits of policies.
- Shared product knowledge with customers about insurance options.
- Maintained accurate records of customer interactions and transactions to ensure seamless follow-up and service continuity.
- Worked with team members to resolve client issues quickly.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
Allstate Agency Owner
Allstate
Bellefontaine, OH
10.2001 - 05.2018
Microbiologist - Infectious Disease Specialist
Lime Memorial Hospital
Lima, Ohio
07.1978 - 09.2001
Education
Bachelor of Arts - Biology
Malone University
Canton05-1978
Skills
- Claims processing
- Customer support software
- Issue resolution
- Relationship management
- Time management
- Effective communication
Timeline
Customer Support Specialist
Steve Sweeney Allstate Insurance Agency
10.2018 - 05.2021
Allstate Agency Owner
Allstate
10.2001 - 05.2018
Microbiologist - Infectious Disease Specialist
Lime Memorial Hospital
07.1978 - 09.2001
Bachelor of Arts - Biology
Malone University