BEVERLY ELSBERRY
Dallas,GA
Summary
Polished professional with extensive experience providing time management, relationship, attention to details with an unwavering commitment to resolve complex issues while maintaining company standards and exceeding customer expectations.
Overview
19
19
years of professional experience
Work History
Customer Account Manager
Ragsdale Heating & Air
02.2024 - Current
- Collaborated with cross-functional teams to develop strategic plans for improving overall customer experience.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Communicated with approximately 35 clients daily to understand needs and explain product value.
Client Care Manager
Ragsdale Heating & Air Conditioning
02.2019 - Current
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
Customer Service Representative
DBCI
01.2010 - 12.2019
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Recruiter
Bankstaff Staffing
05.2006 - 01.2010
- Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
- Studied job descriptions and qualifications to determine applicant requirements.
- Organized job fair events that attracted diverse talent pools, increasing company's reach within local communities.
Education
Associate of Science - Business Administration
University of West Georgia
Carrollton, GA06-2034
Skills
- Communication and interpersonal
- Leadership and management
- Teamwork and collaboration
- Dependability and time management
- Critical thinking and decision making
- Problem-solving abilities
Timeline
Customer Account Manager
Ragsdale Heating & Air
02.2024 - Current
Client Care Manager
Ragsdale Heating & Air Conditioning
02.2019 - Current
Customer Service Representative
DBCI
01.2010 - 12.2019
Recruiter
Bankstaff Staffing
05.2006 - 01.2010
Associate of Science - Business Administration
University of West Georgia
Activities
- Volunteer in my community on the Board of Directors.
- Avid reader dog lover and sports enthusiast.
- Outdoors walking gardening and dancing.
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