Summary
Overview
Work History
Skills
Certification
Personal Information
Assessments
Timeline
Generic

Beverly Garcia

San Antonio,TX

Summary

Dynamic and results-oriented professional with a proven track record at Arby's and Planned Parenthood, enhancing team morale and customer satisfaction. Skilled in laboratory techniques and customer service, certified in phlebotomy, adept at leading teams to exceed goals through strategic planning and process improvement. Excelled in medical assistant roles, significantly improving patient care and efficiency.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Manager

Arby's
San Antonio, US
04.2016 - Current
  • Communicated efficiently with all crew members to maximize work ethics and boost team morale, which increased customer satisfaction and retention
  • Checked to ensure that appropriate changes were made to resolve customers' problems
  • Supervised, motivated, evaluated, and coached employees and facilitated effective training
  • Responded to and effectively resolved customer complaints in a timely manner to ensure satisfaction
  • Structured and maintained a safe working environment

Medical Assistant

Planned Parenthood
San Antonio, US
06.2019 - 01.2020
  • Monitored and recorded vital signs by visual and auditory measures, triaged and assessed their medical condition, and prepared them for medical treatment by physicians and nurses.
  • Performed medical procedures such as phlebotomy and venipuncture.
  • Assisted providers with medical procedures.
  • Verified and scheduled patient appointments.
  • Recorded patient history.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Prepared laboratory specimens for analysis and organized lab results for review by the physician.

Skills

  • Customer service
  • Laboratory Experience
  • Specimen labeling
  • OB/GYN procedures
  • Process improvement
  • Team management
  • Strategic planning
  • Medical scheduling
  • Sterile processing
  • Vital Signs
  • Employee evaluation
  • Microsoft Word
  • Microsoft Outlook
  • Assembly
  • Word processing
  • Filing
  • Computer literacy
  • Sterile technique
  • Venipuncture and phlebotomy
  • Laboratory safety protocols
  • Blood collection
  • Specimen handling
  • Biohazard disposal
  • Specimen storage
  • Specimen preparation
  • Laboratory techniques

Certification

  • Food Manager Certification, 01/01/19, 01/31/24, Successfully completed the standards set forth for the Servsafe Food protection manager certification examination, which is accredited by the American National Standards Institute (ANSI) - Conference for Food Protection.
  • Driver's License, 08/01/23, 08/31/31
  • phlebotomy certification

Personal Information

Work Permit: Authorized to work in the US for any employer

Assessments

  • Filing & organization, Proficient, 11/01/20, Arranging and managing information or materials using a set of rules.
  • Data entry: Attention to detail, Proficient, 12/01/21, Maintaining data integrity by detecting errors.
  • Medical receptionist skills, Proficient, 07/01/22, Managing physician schedules and maintaining accurate patient records.
  • Customer service fit, Proficient, 06/01/21, Measures the traits that are important for success for customer service roles.
  • Work style: Reliability, Proficient, 08/01/21, Tendency to be reliable, dependable, and act with integrity at work.

Timeline

Medical Assistant

Planned Parenthood
06.2019 - 01.2020

Manager

Arby's
04.2016 - Current
  • Food Manager Certification, 01/01/19, 01/31/24, Successfully completed the standards set forth for the Servsafe Food protection manager certification examination, which is accredited by the American National Standards Institute (ANSI) - Conference for Food Protection.
  • Driver's License, 08/01/23, 08/31/31
  • phlebotomy certification

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Beverly Garcia