Beverly Garling Hooks
Advance,USA
Summary
Administrative professional with extensive experience at Wake Forest Baptist Health, specializing in schedule management and quality improvement initiatives. Proficient in Microsoft Office Suite, with strong problem-solving skills that enhance operational efficiency and team support. Experienced Secretary in high-volume office environments, demonstrating regulatory knowledge and multitasking capabilities. Well-organized and adaptable, committed to improving team performance in dynamic settings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Secretary III
Wake Forest Baptist Health
Winston-Salem, NC
07.2009 - 06.2014
- Create and maintain DHP Precepting schedules using the format and steps given in the Department Policies.
- Cancel Physicians schedules as requested; contact patients to reschedule and send follow-up letters. Keep log book of Clinics cancellations and changes.
- Review patient appointments for each Physician/Resident to make sure schedules are frozen or cancelled when physicians are on the inpatient service WARDS.
- Make sure preceptors and residents are at the clinic to see patients by physically going to the Precepting areas.
- Assist in troubleshooting problems within the resident schedules and help the Associate Program Directors with resident reviews.
- Provide orientation to new residents introducing them to the facility.
- Help with Quality Improvement Projects/Research Projects
- Assist in maintaining working environments by signing on to the computers to troubleshoot any problems that may have occurred overnight.
- Purchas and distribute supplies, forms, and inventory for the facility.
- Attend and take minutes at the weekly DHP meeting; get them approved and distributed to personnel, attendees and other departments.
- Provide direction and guidance to support personnel.
- Assist faculty with any work related needs such as Internal Review Board (IRB) and grant forms.
- General Internal Medicine Department
- Reason for leaving: Motor Vehicle Accident.
Input/Output Reconciler
Wachovia
Winston-Salem, NC
11.2007 - 02.2009
- Help to research and investigate over 11 million currency transactions that exceed federal thresholds.
- Prepare for submission and key these reportable cash transactions as Currency Transaction Reports to the IRS.
- Assist team members while maintaining a high degree of accuracy in back filing these transactions.
- Use organizational and time management skills to perform under pressure in this time sensitive environment.
- Reason for leaving: Temporary Contract.
Secretary II
Wake Forest University Health Sciences
Winston-Salem, NC
03.2006 - 09.2007
- Research articles, journals, and abstracts for researchers researching human behaviors.
- Submit copyright documents for the publications of researcher papers and articles.
- Process credentialing and re-credentialing documents for researcher investigators.
- Set up data bases using Microsoft Access with corresponding tables, forms, reports and queries.
- Prepare materials and make arrangements for meetings, conferences and seminars around the world.
- Screen and process mail to the proper researcher; compose letters and memos; maintain researcher calendars; order office, medical and scientific supplies through PeopleSoft.
- Process petty cash payments, reimbursements and replenish it according to grant guidelines.
- Dept. of Psychiatry, Neurobehavioral Research Lab and Clinic
- Reason for leaving: Job abolished/Lab Closed.
Education
Business Office Technology -
Central Georgia Technical College
Macon, Georgia12.2013
Medical Office Administration Diploma -
Forsyth Technical Community College
Winston-Salem, North Carolina05.2013
Skills
- Microsoft Office Professional Suite
- Word
- Excel
- Access
- PowerPoint
- QuickBooks Pro
- PeopleSoft
- Health Quest (MPAC)
- Medical Operating Systems
- Budget development
- Transcribing minutes
- 501 (c) (3) non-profit IRS Rules and Regulations
- Calculator operations
- Typing
Certification
- Medical Receptionist, 07/13/12
- Outpatient Billing, 05/07/13
Timeline
Secretary III
Wake Forest Baptist Health
07.2009 - 06.2014
Input/Output Reconciler
Wachovia
11.2007 - 02.2009
Secretary II
Wake Forest University Health Sciences
03.2006 - 09.2007
Business Office Technology -
Central Georgia Technical College
Medical Office Administration Diploma -
Forsyth Technical Community College